Cloud WorkContact Centre
Your new contact centre starts in the cloud
Your new contact centre starts in the cloud
Combining the best of our network capabilities and resources with RingCentral’s industry-leading technology, Cloud Work CC provides reliable, trusted and secure cloud-based communications to organisations across the UK.
- Handle more customer requests at speed by empowering your agents with the tools they need to resolve customer enquiries first time.
Exceed high expectations
- Empower your people with leading-edge cloud-based technology to work securely from anywhere.
Respond from anywhere
- Move your contact centre to one cloud solution and save time and money on servers and additional software.
Cut costs, increase standards
- Handle more customer requests at speed by empowering your agents with the tools they need to resolve customer enquiries first time.
Exceed high expectations
- Empower your people with leading-edge cloud-based technology to work securely from anywhere.
Respond from anywhere
- Move your contact centre to one cloud solution and save time and money on servers and additional software.
Cut costs, increase standards
Build a sustainable contact centre
Virtually every organisation today is adopting new remote and digital ways of working, with varying degrees of complexity. By collaborating with RingCentral, we’ve focused on removing this complexity to enable a successful digital transformation journey and a leading-edge customer experience.
Hybrid efficient
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Centralised control
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Unified communication
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
Experts are on hand
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
Safe and secure
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Cloud Work
Integrate Cloud Work to connect your customers with the power of the cloud.
How do you keep your contact centre running smoothly as a ‘centre’ when your agents aren’t all together and some are out working in the ‘wild’? Find out how to make hybrid working work for you.
Hungry for improvement
As a company producing nutritious food for the health and social care sector, Apetito is an essential service to vulnerable customers. The ability to call into Apetito and place orders or report issues is vital. Find out how Cloud Work CC gave Apetito’s customers a seamless experience, making it a piece of cake to get in touch.
Why choose BT for contact centres
It’s not just the service that makes the difference, but your provider, too. And when you choose BT, you'll be in good hands. We’ve been integrating speech recognition into contact centres with Nuance for the past 15 years.
We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.
You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.
We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.
We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.
