Customer contact
Choose from our range of contact centre solutions, designed to streamline your operations, enhance customer experience and free up your agents.
Choose from our range of contact centre solutions, designed to streamline your operations, enhance customer experience and free up your agents.
Seamless experiences for customers and agents
Seamless experiences for customers and agents
Trust our customer contact centre solutions to take care of the hard work, leaving you more time to focus on adding value to your customers.
- Enhance customer experience by engaging customers on the channels of their choice – including email, social and messaging.
Increase customer engagement
- Save time, money and stress with cutting-edge technology that reduces call handling times and frees up your agents.
Reduce costs
- Make informed decisions with unified customer centre solutions that give your agents a clearer view of customer behaviour.
Work smarter
- Enhance customer experience by engaging customers on the channels of their choice – including email, social and messaging.
Increase customer engagement
- Save time, money and stress with cutting-edge technology that reduces call handling times and frees up your agents.
Reduce costs
- Make informed decisions with unified customer centre solutions that give your agents a clearer view of customer behaviour.
Work smarter
Why choose BT for customer contact
We’re a partner you can trust to transform your customer contact. We’ve established over 4,000 contact centres globally.
Global presence
With a presence in over 180 countries, we can help you establish a contact centre anywhere, and let customers get in touch from across the world.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
Companies around the world trust us to help them transform their customer service, move to the cloud and protect what matters most.
Data compliant
You're in safe hands. We're trusted by global organisations to deliver critical communications in regulated environments.