What is Inbound Contact Global?

Inbound Contact Global enables organisations to handle their incoming phone calls. An end-to-end managed voice solution enables global, as well as national, contact centres and companies to operate more efficiently and serve their customers better than ever before.

What are the benefits of Inbound Contact Global?

Inbound Contact Global ensures customers are always connected to the most qualified available agent, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located. Inbound Contact Global also allows you to adopt a unified contact centre strategy across multiple sites. These sites can all be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your contact centre.

What factors do I need to consider with Inbound Contact Global?

We offer a variety of options to help make our Inbound Contact Global work for you. While giving you the freedom to determine how much your customers pay to connect to the contact centre. Depending on your geographical location and the type of features you want to make available to both your customers and call centre teams, our specialists will be able to help you build a solution that’s optimised for you.

Business people having a video conference in office

Digital workplace

Empower your people to communicate and collaborate better – from anywhere, with colleagues and customers. Expand your output, no matter your organisation’s size.

Cloud Voice Express

Cloud Voice Express (CVE) is a hosted VoIP phone system designed for small businesses, offering the full functionality of a traditional phone line with the flexibility of the cloud - powered by reliable digital service, without compromising on quality.

Cloud Voice

A hosted VoIP phone system that’s perfect for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud – without compromising on quality.

Cloud Work

Collaborate with colleagues and customers over voice, video, or instant messaging. Our cloud-based system unifies your communication services on a seamless, easy-to-use platform.

MiCloud

Fire up your organisation’s productivity and customer experience with our unified communications platform.

Microsoft Teams Phone

Enjoy all the functionality of Microsoft Teams with the upgraded ability to make cloud-based voice calls powered by our global voice network.

One Cloud Cisco

A unified cloud-based communication solution for voice, instant messaging, video, desktop sharing, and more. It’s trusted by our most sensitive customers, including critical national infrastructure and industries.

Webex Meetings

Host immersive virtual meetings with secure, integrated audio, video and content sharing – for teams of any size, anywhere, and on any device.

Zoom

A fully managed meetings solution for your organisation – combining the reach of our global voice network with Zoom’s unified communication platform.

BT One Phone

Get the reliability of a desktop phone with the flexibility of a mobile. With BT One Phone's cloud-based system, seamlessly connect your team to your customers.

Global inbound voice network

Bring your contact centres under one virtual network. Stay connected to your customers, no matter where they are.

Global SIP

Global Session Initiation Protocol (SIP) lets you consolidate your infrastructure and data network to make voice calls – accelerating your digital voice and collaboration transformation.

Global Voice for CPaaS

Global voice for CPaaS is our offering to partners who want to resell BT voice services (outbound and inbound) worldwide using API/Portal for ordering.

Five9

Deliver high-quality customer experience on a global scale. With Five9, harness the power of AI and the cloud to engage customers on the channels of their choice.

Anywhere365

A cloud-based contact centre solution that integrates with Microsoft Teams to offer customer experience capability. It’s the perfect customer service solution for businesses built on the Microsoft ecosystem.

Smart Messaging

Transform your customer experience with tailored content, seamless systems integration and real-time reporting – all in one place.

Genesys Cloud contact centre

Meet ever-increasing demands for a multi-channel customer experience. Genesys Cloud contact centre is the enterprise-grade communications, collaboration and contact centre solution that helps you work smarter.

Fraud, security and compliance

Protect your customers and keep your corporate operations compliant with our flexible and easy-to-manage contact centre security solutions.

Webex Contact Centre

A flexible cloud platform that combines with your on-premise call centre solution, improving your performance in a cost-effective way.

Cloud Contact Biometric Authentication

Protect your customers and your business with our biometric authentication and fraud prevention solution.

Meeting rooms and devices

With our managed collaboration solutions, empower your hybrid teams to work efficiently, wherever they are.

CPE services

Give your people the tools they need to deliver their best work. Whether you’re looking to implement a new SD-WAN solution or a managed security system, we can get you the right solutions at the right costs.

LAN

Build a secure, robust Local Area Network that delivers a consistent experience for your branch and campus sites.

Why choose BT for digital workplace

Global reach

We have the global presence to help deliver your digital transformation wherever you are.

Leading partnerships

Benefit from our ties with the world’s leading manufacturers and partners – giving you choice and results without compromise.

Secure solutions

Our team of 3,000 security specialists safeguard governments, critical national infrastructure, and global businesses from more than 6,500 daily cyber attacks.

Expert experience

We have the results to show from more than 30 years of helping businesses and the public sector transform the way they work.

We do more for your business

Sustainability

We’re committed to hitting net zero by 2031. We're also helping our customers reduce CO2 emissions by 60 million tonnes by 2030. Discover more about our sustainability commitment, for our business and yours.

Explore sustainability

Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric