Question 1

What is Digital Voice for Business?

Accepted Answer

Digital Voice for Business is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.

Question 2

How does calling work?

Accepted Answer

Calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are.

Question 3

How to use Digital Voice for Business?

Accepted Answer

Make Digital Voice work for you by choosing the right package for each of your users based on their needs. Then decide how you want them to take their calls, do they need a handset on a desk or a cordless phone or would they prefer a softphone to use on their laptop/PC/Smartphone if so you should consider a headset. You don’t need to worry about call charges as all our packages include free calls to UK landline and mobiles. Getting set up is as easy as logging into the portal and downloading your softphone or plugging in your handsets.

Question 4

Do I need a fibre connection?

Accepted Answer

Not necessarily – you may only need a broadband connection. The speed you need depends on how many people will be using the system. You can check your current connection here [insert link for connectivity checker]

Question 5

What’s the ideal connection for BT Digital Voice?

Accepted Answer

BT Digital Voice can be supported on any internet connection with sufficient bandwidth. We would always recommend BTnet or BT Business fibre broadband. Here’s why:

When your access and Digital Voice for Business service is both provided by BT we have optimised both our products to work better together from the start. And you’ll only have one supplier to work with.
We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
Our network has ultra-low latency which is vital for making the most of voice applications like BT Digital Voice. Better still, it’s guaranteed by our service level agreement.

Question 6

Do I need BT Business Broadband to use Digital Voice for Business?

Accepted Answer

No, as long as you have sufficient bandwidth you can use Digital Voice for Business today!!

If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range of fibre broadband and BTnet leased line. (Shouldn’t we enable with words with a link for the BTnet and BB learn pages?

Question 7

Am I going to compromise on quality?

Accepted Answer

No, quite the opposite the calls are HD quality. We’re sure you will notice the difference

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