Cloud WorkContact Centre
Build a sustainable contact centre
Virtually every organisation today is adopting new remote and digital ways of working, with varying degrees of complexity. By collaborating with RingCentral, we’ve focused on removing this complexity to enable a successful digital transformation journey and a leading-edge customer experience.
Hybrid efficient
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Improve flexibility and productivity as your staff can connect anytime and from anywhere with a single, integrated team messaging, video and phone solution.
Centralised control
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Having a single business identity enables companies to manage multiple office locations, create an auto receptionist, route calls and manage directory listings.
Unified communication
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
A seamless integration with all critical business applications and cloud services empowers your workforce to use the cloud and collaborate like never before.
Experts are on hand
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
You have access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs and provide ongoing support and system training.
Safe and secure
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
Gain peace of mind through knowing your data is safe at every level of your business with enterprise-grade security, reliability and privacy. This way you know your people are safe, your customers happy and your reputation is secure.
No call left unanswered with Cloud Work
Discover how Cloud Work from BT and RingCentral transformed ProPharma’s call centre, keeping customers and colleagues connected seamlessly.
Why choose BT for contact centres
It’s not just the service that makes the difference, but your provider, too. And when you choose BT, you'll be in good hands. We’ve been integrating speech recognition into contact centres with Pindrop for the past 15 years.