BT Cloud Work Unified Communications, provided by RingCentral
The BT and RingCentral partnership helps your business collaborate with colleagues and customers over voice, video and messaging. Our cloud-based system unifies your communication services on a seamless, easy-to-use platform.
The BT and RingCentral partnership helps your business collaborate with colleagues and customers over voice, video and messaging. Our cloud-based system unifies your communication services on a seamless, easy-to-use platform.
Work anywhere with BT and RingCentral
Work anywhere with BT and RingCentral
Make your hybrid teams more agile and flexible with BT Cloud Work. Our cloud-optimised, mobile-first communications platform lets your people collaborate effectively, from anywhere.
- Avoid switching between desktop applications. Cloud Work integrates with leading software including Salesforce, Office365, Microsoft Teams and hundreds more.
Unify your workflow
- Keep up with customer demand, reduce waiting times, create a more personalised experience and see your revenue grow.
Improve customer satisfaction
- With RingCentral’s in-built seven layers of application security your people can work securely from anywhere and communicate with confidence.
Work securely
- Avoid switching between desktop applications. Cloud Work integrates with leading software including Salesforce, Office365, Microsoft Teams and hundreds more.
Unify your workflow
- Keep up with customer demand, reduce waiting times, create a more personalised experience and see your revenue grow.
Improve customer satisfaction
- With RingCentral’s in-built seven layers of application security your people can work securely from anywhere and communicate with confidence.
Work securely
Your new contact centre starts in the cloud
Combining the best of our network capabilities and resources with RingCentral's industry-leading technology, Cloud Work has two Contact Centre options: Cloud Work RingCX and Cloud Work CC provide your organisation with reliable, trusted, and secure cloud-based communications.
Cloud Work CC
Cloud Work CC provides reliable, trusted and secure cloud-based communications to organisations across the UK. RingCentral’s innovative technology makes for a deftly integrated digital experience, while our networks keep thousands of organisations secure and connected.
Cloud Work RingCX
With an easy-to-use digital interface and integrated applications, improve your contact centre experience with Cloud Work RingCX from BT and RingCentral. With RingSense’s new AI capabilities, Cloud Work RingCX will transform your contact centre and make coaching simple.
Why choose BT for Cloud Work Unified Communications
You can trust our experts to help you design systems to simplify your operations and boost productivity.
24/7 support and online portal
Our dedicated 24/7 helpdesk is on hand to help fix any problems, whenever you need it. You can also manage your services on-line via our self-service portal, where you’ll also find how-to guides and helpful videos.
Reliable network
Named by Gartner as the UK’s leading network service provider, ours is a network you can rely on for your connectivity needs.
Expertise
We’re experts in cloud networking, security, and cloud-based phone systems.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber attacks each day.
Integrated analytics with Cloud Work
Get easy access to live reports, performance reports and optimisation suggestions within Cloud Work. Everything you need to enhance your business is at your fingertips.
Implementing Cloud Work has allowed us to unshackle ourselves from the restrictions of our on-premise telephony solution. It's a perfect fit for our flexible, hybrid working environment.
FAQs
What are unified communications?
Unified communications combine all your essential business communication channels into one easy-to-use platform. That means you have video calling, voice calling, instant messaging, voicemail and content sharing in one place for increased productivity and better communication and collaboration.
How can I get help with my existing service?
We offer 24/7 support for customers with Cloud Work services. If there's a fault with your service, you can raise it with our Cloud phone support portal.
Alternatively, give us a call on 0800 389 0598 or take a look at our help pages.
Terms, conditions and legal stuff
Terms and Conditions apply. You can find our standard terms and conditions at www.bt.com/terms. For full terms and conditions and service level agreements (SLAs), visit the Cloud Work heading at business.bt.com/terms-and-conditions, under the IP Communications dropdown menu.
Can I add advanced call recording to my service?
Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.