AI Receptionist is a virtual assistant that answers incoming calls 24/7. It helps customers get the support they need and can handle peak-time and out-of-hours enquiries when your team can’t get to the phone.
Get started in minutes
AI Receptionist can be set up in minutes and can be trained using your website, FAQs, or uploaded documents, then adapt it as your needs change and your business grows.
Manage bookings and enquiries
Give callers fast, natural responses to common questions, capture enquiries and manage appointments 24/7 with personalised greetings to callers.
Free up your team
Let AI Receptionist handle routine calls, bookings and repeat enquiries, so your team can focus on customers and running the business.
More support for your customers and your team
Always be there for your customersCapture more enquiries when your team is busy or your business is closed, helping potential customers take the next step.
Make more time for your teamLet AI Receptionist handle routine calls and bookings, so your team has more time for customers and running the business.
Stay in control of the customer experienceUse your website, FAQs and business information to get started quickly and shape how common customer questions are answered.
Keep customer service personalGive callers fast, natural responses to everyday questions, while your team remains available for conversations that need personal knowledge or support.
AI Receptionist is a virtual, automated system powered by artificial intelligence. The AI agent provides assistance to callers by answering calls, booking meetings, capturing leads and triaging to the relevant human. The agent can operate 24/7 and can handle multiple calls simultaneously.
Why are we launching AI features?
To enhance the customer journey and give businesses tools to improve productivity and automation.
What is the contract term?
Monthly rolling, so no early terminations.
Can AI Receptionist run 24/7?
Yes, or aligned to business hours.
Are receptionists limited?
Unlimited AI receptionists and call answering.
How are AI Receptionist minutes structured?
Sold in 100minute bundles. Bundles from 100 to 14,000 minutes per month with perminute overage options.
Are Pro Services (PS) mandatory?
Recommended but not mandatory; delivered by our 3rd party partner ITEL.
What is AI Receptionist PS?
1-hour education session to guide the customer; £150 one-off.
How are AI Professional Services delivered?
Our 3rd party partner, ITEL emails customer admin to book; if no response after email + calls, the booking is abandoned.
What happens with abandoned Professional Services?
£25 charge.
How is AI Receptionist billed?
AI Receptionist is billed by Inbound minutes based on calls received.
Do customers get usage alerts?
Customer admin gets emails at 80% and 100%; service turns off at 100% unless more minutes or overage enabled. Customers can also view usage in the portal.
What happens when AI Receptionist minutes run out?
Customer can buy more in 100min increments or enter overage (higher rate).
Is overage automatic?
Off by default: can enable + set spend cap.
Why choose BT?
We’ve been named by Gartner as the UK’s leading network service provider. Our long history of keeping businesses connected proves why we’re who you can trust with your business needs.
We’re part of the nation’s fabric
BT plays a critical role in keeping businesses and organisations connected and secure all over the UK. We’re the trusted provider that keeps organisations running and efficient across the nation.
We work with businesses of all sizes
We work with businesses of all sizes, as well as having a long-standing history with the NHS, 999 emergency services, and local central government.
We’re secure from every angle
We keep businesses protected with products and services that are secure by design and monitored by over 40,000 devices, day and night, and backed by over 3,000 cyber security experts. This means customers can focus on running their business in full confidence that their business will remain protected.
We partner with the best
We partner with industry leaders to provide customers with comprehensive and innovative solutions that can be tailored to their needs. This is backed by our end-to-end delivery and managed services, available 24/7, enabling customers to easily find and deploy a fitting solution.
Looking for help? Chat with our experts
If you have any questions, simply click the 'Get in touch' button to the right to discuss moving forward with AI Receptionist.
