Premium rate 09 numbers
Available features you can add with your 09 number
Once you've chosen a phone number with BT, you can add another service like 'Time of Day Routing' which means you can specify a certain time of day to receive incoming calls.
These additional services are designed to make using your BT number even more flexible and you can add as many services as you like.
Call Routing services
Each Call Routing Service costs:
Basic rate numbers (less than 5,000 minutes a year): 1p per minute (ex VAT).
Advance rate numbers (more than 5,000 minutes a year): Competitive prices are available.
Quarterly rental also applies. Prices confirmed upon request.
| Service | Description | |
|---|---|---|
| Time of Day | Routes calls to different locations according to the time of day | |
| Divert on Busy | Diverts calls to an alternative answering position if the main location is busy or doesn't answer | |
| Geographic-Based Routing | Routes calls according to where they are made | |
| Announcement | Issues a standard courtesy message to the caller if the call cannot be answered | |
| 2 Types of Message Link | Passive Answers calls with a recorded message |
Interactive Automatically answers calls and allows the caller to leave a recorded message |
Call Management services
Call Management (Inbound Analyst)
A management reporting tool that allows you to analyse data from incoming calls. This is a free service if you commit to 1 million minutes of call traffic per year or a quarterly charge will apply for less than 1 million minutes per year.
Call Management (Inbound Architect)
This is a web-based portal which gives you one point of contact to access BT's reporting and call routing control products. Monitor and tune your service almost in real time, so ensure the maximum numbers of calls can be delivered and answered. This is especially useful for call centres.
If you're not sure which number sounds best for your business,
we'll help you choose the right one.