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BT business Internet security pack FAQs

Why Internet security?

What's a firewall?
What's antivirus?
What is a virus, trojan or worm?
Why would a hacker be interested in my PC?

What is Internet security pack?

What is Internet security pack?
How does Internet security pack work?
How does Internet security pack differ from McAfee VirusScan or Norton Internet Security or the free firewalls on the Internet?
How long does it take to download Internet security pack?
If my PC gets infected or hacked while using Internet security pack will I get my money back?
What's the difference between the BT business Internet security pack and the discount deal with Symantec for Norton products?
Why should I bother with Internet security?
If my Internet access fails, will I still be protected?
Can I terminate my access contract with BT business but keep my Internet security pack service?
Why is BT business offering (or concerned with) security products?
Does Internet security pack work over narrowband/broadband?
Does Internet security pack work over a non-BT business Internet access connection?
Can I alter the default settings?
How often is Internet security pack updated with new antivirus files?
What happens when Internet security pack finds a virus on my PC?
What happens if Internet security pack detects an intruder trying to access my PC?
What happens if someone tries to hack my PC when Internet security pack is running?
Will Internet security pack allow special programs that I run on my PC to still access the Internet unhindered?
Some software I have on my PC occasionally accesses the Internet on its own ("in the background"), will Internet security pack allow this?
Can Internet security pack prevent my children from accessing inappropriate sites (e.g. adult material, chat rooms, gambling sites and so on)?
Internet security pack seems to be doing something while I'm surfing - is this meant to happen?
Will Internet security pack interfere with my normal browsing activity?
How do I update the antivirus files on my PC?
How often should I update the antivirus files on my PC?
How often should I update Internet security pack?
What do I need to do to keep Internet security pack up to date?
What are the Terms and conditions for the Internet security pack service?
What is the end user licence agreement for Internet security pack?

Price and contract information

How much does it cost?
Can I order multiple licences against one order?


Compatibility

What are the minimum PC requirements to run Internet security pack?
What operating systems are supported?
How can I check the security level of my PC?
Can I run a security check on my PC?

Useful contact information

How do I get technical support?
Where can I find out more about safer surfing, viruses, firewalls and Internet security?

Existing Internet security pack customers

How do I know my Internet security pack virus-scanner is up to date?
What if the download goes wrong part-way through?
If I terminate my contract with BT business before the 12 month term what happens?
Can I cancel one licence ordered as part of a multiple licence order?
How do I cancel an order?
Can I terminate my access contract with BT business but keep my Internet security pack service?
Can I alter the default settings?
Internet security pack seems to be doing something while I'm surfing - is this meant to happen?
Will Internet security pack interfere with my normal browsing activity?
How do I update the antivirus files on my PC?
How often should I update the antivirus files on my PC?
How often should I update Internet security pack?
What do I need to do to keep Internet security pack up to date?
What are the Terms and conditions for the Internet security pack service?
What is the end user licence agreement for Internet security pack?

More information about Internet security pack antivirus

More technical FAQs for Computer Associates eTrust EZ Antivirus

More information about Internet security pack firewall

More technical FAQs for ISS Desktop Protector


What's a firewall?
A firewall is a piece of hardware or software designed to limit access to and from your PC to the Internet. Your access to the Internet contains lots of channels, or ports; each of these is a communication path to and from your PC. A firewall will limit the IP traffic that is allowed to pass through each port.
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What's antivirus?
Antivirus is software that scans files on your PC to check for known viruses. If it finds any viruses it will try and eradicate the virus with an antivirus or vaccine. It will normally advise you if it has detected any viruses and offer advice on what to do.
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What is a virus, trojan or worm?
A virus is just a computer program. Like any other program, it contains instructions that tell your computer what to do. But unlike an application, a virus usually tells your computer to do something you don't want it to, and it can usually spread itself to other files on your computer - and other people's computers. If you're lucky, a virus will execute only a benign "personality quirk," such as causing your computer to make seemingly random bleeps. But a virus can be very destructive; it could format your hard drive, overwrite your hard drive boot sector, or delete files and render your machine inoperable. Computer viruses are the "common cold" of modern technology. They can spread swiftly across open networks such as the Internet, causing billions of pounds worth of damage in a short amount of time. Five years ago, the chance you'd receive a virus over a 12-month period was about 1 in 1000; today, your chances have increased to about 1 in 10. Viruses have been developed into various types, such as Worms and Trojans; these are all malicious code designed to disrupt your PC, or help hackers take control of information held on your hard disk.
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Why would a hacker be interested in my PC?
It's easy to think that hackers are only interested in corporate business networks and gaining access to important information. However there is a growing trend for hackers to select "easy targets" for their own personal gain. A hacker gaining access to your PC could soon ascertain many personal details about you, such as name, address, bank account and credit card details - enough information to enable fraudulent activity. A more sinister aspect worth considering is that if a hacker gains control of your PC he can use your hard disk drive to store files and information; these could be of an illegal nature. Gaining control of your PC could also allow a hacker to use your PC to hack other people, or initiate "denial of service attacks" - all behind the apparent mask of your PC.
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What is Internet security pack?
BT business Internet security pack service is a security product from BT business. Internet security pack uses a combination of Computer Associates eTrust EZ Antivirus and ISS Desktop Protector firewall software to protect your PC from virus and hacking attacks.
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How does Internet security pack work?
BT business Internet security pack service is a combination of Computer Associates eTrust EZ Antivirus and ISS Desktop Protector software. Once you have registered for the service and both software programs are downloaded onto your PC and installed, your PC will be in a "ready to use", protected state. Internet security pack offers an excellent level of protection against viruses - whether they are hidden in e-mails, files you download from the Internet or contained on floppy disks or CD's that you insert into your PC. Internet security pack also guards your PC all the time you are connected to the Internet by deploying advanced intruder detection and firewall software. Not only are the vulnerable ports on your connection closely monitored, but Internet security pack also analyses all IP traffic to ensure that even hackers are using covert techniques such as hybrid threats.
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How does Internet security pack differ from McAfee VirusScan or Norton Internet Security or the free firewalls on the Internet?
Internet security pack offers a unique combination of Computer Associates eTrust EZ Antivirus and ISS Desktop protector. This package is not available from anyone else. It has been developed with BT business customers in mind and designed to meet your security needs. Other similar antivirus and firewall software may offer some of the features of Internet security pack, but we think the BT business Internet security package is the best Internet security package for BT business customers. When comparing the other products it's also worth considering the overall cost on an ongoing basis and the fact that Internet security pack has no version number because it is always the latest version - most comparable products have an annual revision which you have to pay for.
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How long does it take to download Internet security pack?
The download time for Internet Security Pack depends on your Internet connection. There are two aspects to the download - the eTrust EZ Antivirus software and then the Desktop Protector software. Narrowband (telephone dial-up) customers can expect to spend about 15 minutes downloading EZ Antivirus (3.72Mb) and about 17 minutes downloading Desktop Protector (4.3Mb). These figures are based on an average 33kbit/s connection. Broadband customers should expect to download both programs in less than 5 minutes each. Before commencing the download, narrowband customers are strongly advised to log-off and start a new Internet connection, this will help to ensure that the two downloads are completed without interruption.
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If my PC gets infected or hacked while using Internet security pack will I get my money back?
No. In keeping with most software packages, when you subscribe to BT business Internet security pack you agree to our Terms and conditions and to the end user licence agreements which specifically state that neither BT business nor its suppliers can be held responsible for any liability resulting in the use, or misuse of the software.
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What's the difference between the BT business Internet security pack and the discount deal with Symantec for Norton products?
BT business is committed to offering its customers freedom of choice and the best product or service to suit their needs. Internet security pack is offered as a "hassle-free". "peace of mind" managed security service, with a simple monthly subscription, whereas our deal with Symantec is offering the boxed Norton products at a preferential rate to BT business customers. The Norton products also allow us to cater for Mac customers.
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Why should I bother with Internet security?
While there is no obligation for you to consider Internet security, it is in your own interest to ensure your PC is adequately protected from virus and hackers. In the same way that you would protect your home or car from burglary or theft you should at least consider the implications of not protecting your PC while you are surfing the Internet.
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If my Internet access fails, will I still be protected?
Yes. Internet security pack actually runs on your PC and is in permanent residence. Even when you are not connected to the Internet, Internet security pack is checking for viruses.
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Can I terminate my access contract with BT business but keep my Internet security pack service?
No. Currently Internet security pack service is only available to BT business access customers. If you wish to terminate your BT business access contract (subject to the Terms and conditions and any minimum period for the service), then you will need to terminate your Internet security pack service. If you are still within the 12 month contract period you will be liable for the remainder of the contract.
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Why is BT business offering (or concerned with) security products?
BT business is an Internet service provider offering a range of Internet access products, from pay as you go dial-up (narrowband) accounts through to business class 2Mbit/s broadband services. Whenever a customer is connected to the Internet they are potentially exposed to a virus or hacking threat. This risk is increased with higher bandwidth and more time spent on-line, so broadband customers are more vulnerable. BT business feels it is obliged to offer Internet security advice and services to its customers to ensure their web browsing experience is as safe and as enjoyable as possible. BT business feels that the best way to get the most from the Internet is to ensure our customers are delighted with their service. We hope that offering tailored security services such as Internet security pack go a long way to making you feel comfortable with your Internet browsing experience.
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Does Internet security pack work over narrowband/broadband?
BT business Internet security pack service works with both narrowband (dial-up) and broadband access methods. Once you have subscribed to the service and downloaded the software, Internet security pack runs in the background on your PC. It only needs to access the web to receive updates on viruses and hacking codes; it will do this whenever you connect to the Internet, but requires very little bandwidth to do so and it will normally perform this task without interfering with your PC activity.
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Does Internet security pack work over a non-BT business Internet access connection?
Yes. BT Internet Security Pack (ISecP) is available to customers with BT Business Internet connection (broadband and narrowband) and also to customers of other Internet Service Providers (ISPs). So ISecP isn�t dependent upon the type of internet connection nor the provider. ISecP provides security for all internet connections.
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Can I alter the default settings?
Yes, you can alter the Desktop Protector element settings of Internet security pack by clicking on the icon in the system tray (at the bottom right corner of your screen). To reconfigure settings for the Computer Associates eTrust EZ Antivirus element of Internet security pack double-click on the eTrust EZ Antivirus icon in the System tray on your screen (bottom right hand corner) and when the application opens select 'Program...' from the 'Options' menu.
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How often is Internet security pack updated with new antivirus files?
BT business Internet security pack will normally check for updates every day. If you are permanently connected to the Internet, then Internet security pack will usually check for updates every 24 hours. If you connect to the Internet less frequently than once a day, then Internet security pack will check for updates when you next connect.
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What happens when Internet security pack finds a virus on my PC?
On discovery of a virus, the Computer Associates eTrust EZ Antivirus element of Internet security pack will take immediate action and attempt to disinfect the affected file with the corresponding antivirus. eTrust EZ Antivirus will either clean, delete or quarantine the infected file. No user intervention is required.
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What happens if Internet security pack detects an intruder trying to access my PC?
The ISS Desktop Protector element of Internet security pack is constantly monitoring all IP traffic to safeguard your PC from unauthorised intrusion. Should it discover an attack, then Desktop Protector will attempt to block the hacker and record details. If necessary, you will be notified of this by the Desktop Protector icon in the system tray (on the bottom right of your screen); it will flash if any suspicious activity is detected. The colour of the flashing icon is indicative of the severity of the incident. "Suspicious" activity is indicated by a yellow icon, "Serious" is shown by an orange icon and "Critical" is denoted by a red icon. Double clicking on the icon will open the full Desktop Protector application; right-clicking on the icon will open a sub-menu.
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What happens if someone tries to hack my PC when Internet security pack is running?
The ISS Desktop protector element of Internet security pack is constantly monitoring all IP traffic to safeguard you PC from unauthorised intrusion. Should it discover an attack, then Desktop Protector will attempt to block the hacker and record details. If necessary, you will be notified of this by the Desktop Protector Icon in the system tray (on the bottom right of your screen); it will flash if any suspicious activity is detected. The colour of the flashing icon is indicative of the severity of the incident. "Suspicious" activity is indicated by a yellow icon, "Serious" is shown by an orange icon and "Critical" is denoted by a red icon. Double clicking on the icon will open the full Desktop Protector application; right-clicking on the icon will open a sub-menu.
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Will Internet security pack allow special programs that I run on my PC to still access the Internet unhindered?
Yes. The ISS Desktop Protector element of Internet security pack can be configured to allow programs authorised by you to access the Internet.
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Some software I have on my PC occasionally accesses the Internet on its own ("in the background"), will Internet security pack allow this?
Yes. The ISS Desktop Protector element of Internet security pack can be configured to allow programs authorised by you to access the Internet.
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Can Internet security pack prevent my children from accessing inappropriate sites (e.g. adult material, chat rooms, gambling sites and so on)?
No. BT business Internet security pack service is concerned with the security of your PC from outside attack by virus or hacking attempt. It does not block access to any particular sites or monitor the content of the web sites your browsers visit. However, BT business does recognise the importance of child protection and content filtering and has developed a website especially to embrace the subject. Please visit the BT safer surfing website for more details.
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Internet security pack seems to be doing something while I'm surfing - is this meant to happen?
Yes, this is part of the service. Every day you connect to the Internet, Internet security pack will check it has the most up to date virus vaccines and hacking information. It does this by contacting our central web-based database and downloading any updates. This is usually done in the background so that you are not disturbed.
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Will Internet security pack interfere with my normal browsing activity?
No. Although Internet security pack is constantly running in the background, you will not normally be disturbed by it. Occasionally you will see a flashing icon in the system tray (bottom right of the screen); it will flash if any suspicious activity is detected. The colour of the flashing icon is indicative of the severity of the incident. "Suspicious" activity is indicated by a yellow icon, "Serious" is shown by an orange icon and "Critical" is denoted by a red icon. Double clicking on the icon will open the full Desktop Protector application; right-clicking on the icon will open a sub-menu.
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How do I update the antivirus files on my PC?
You need do nothing. BT business Internet security pack service automatically checks for updates on a daily basis, or whenever you connect to the Internet. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'. 
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How often should I update the antivirus files on my PC?
Never! BT business Internet security pack service automatically checks for updates on a daily basis, or whenever you connect to the Internet. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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How often should I update Internet security pack?
Never! BT business Internet security pack service automatically checks for updates on a daily basis, or whenever you connect to the Internet. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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What do I need to do to keep Internet security pack up to date?
BT business Internet security pack service automatically checks for updates on a daily basis, but it can only check for these updates when you are connected to the Internet. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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What are the Terms and conditions for the Internet security pack service?
The Terms and conditions for BT business Internet security pack service can be viewed here.
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What is the end user licence agreement for Internet security pack?
BT business Internet security pack service comprises of two software programs: Computer Associates eTrust EZ Antivirus and ISS Desktop Protector. The end user licence agreements for both of these can be viewed from the links above.
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How much does it cost?
It costs £4.99 (excluding VAT) a month and there is a minimum initial period of 12 months. After the initial 12 months period, one month notice has to be given to cancel the service
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Can I order multiple licences against one order?
Yes, you can order multiple licences against one order. Each order is dealt with as though it is a single order, so under the current process this would mean that any cancellations would effect all multiple licences against that order.
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What are the minimum PC requirements to run Internet security pack?
To able to enjoy the full protection of BT business Internet security pack your PC must meet the following minimum specification:
  • Pentium processor
  • Windows 95, 98 and ME users must have 32Mb RAM, although 64Mb is recommended
  • Windows NT users must have 64Mb RAM, although 128Mb is recommended
  • Windows 2000, XP and Server 2003 must have 128Mb RAM
  • 20Mb of free hard disk space
  • Windows compatible mouse
  • 256 Colour VGA monitor or higher
  • Microsoft Internet Explorer version 5.0, although 5.5 or later is recommended
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What operating systems are supported?
Internet security pack will work with any of the following operating systems:
  • Windows Server 2003: 128MB RAM, 550 MHz or higher Pentium-compatible CPU
  • Windows XP Home or Professional: 128MB RAM, 300MHz or higher Pentium-compatible CPU
  • Windows 2000 Professional: 128MB RAM, 133MHz or higher Pentium-compatible CPU
  • Windows 2000 Server or Advanced Server 128MB RAM, 133MHz or higher Pentium-compatible CPU
  • Windows NT 4 (SP3+) Workstation: 64MB RAM, 166MHz or higher Pentium-compatible CPU
  • Windows NT 4 (SP3+) Server: 64MB RAM, 166MHz or higher Pentium-compatible CPU
  • Windows ME: 32MB RAM, 150MHz or higher Pentium-compatible CPU
  • Windows 98: 32MB RAM, 133MHz or higher Pentium-compatible CPU
  • Windows 95: 32MB RAM, 133MHz or higher Pentium-compatible CPU
Mac is not supported, but BT business offers a security product that does cater for Mac users, click here for details
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How can I check the security level of my PC?
BT business Internet security pack can run a virus scan on your PC at any time, using the Computer Associates eTrust EZ Antivirus software. To initiate a scan, double-click on the Computer Associates eTrust EZ Antivirus icon in the System tray on your screen (bottom right hand corner), when the application opens select the files or directories you want to scan and click on the green 'Go' button. The Desktop Protector element of Internet security pack can be configured to four different levels of protection; "Trusting", "Cautious", "Nervous" or "Paranoid". Click on the icon in the System tray to open the application and check or set your level of protection. For a full vulnerability scan of your PC from an external source you will need to use one of the many commercially available services.
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Can I run a security check on my PC?
BT business Internet security pack can run a virus scan on your PC at any time, using the Computer Associates eTrust EZ Antivirus software. To initiate a scan, double-click on the Computer Associates eTrust EZ Antivirus icon in the System tray on your screen (bottom right hand corner), when the application opens select the files or directories you want to scan and click on the green 'Go' button. The Desktop Protector element of Internet security pack can be configured to four different levels of protection; "Trusting", "Cautious", "Nervous" or "Paranoid". Click on the icon in the System tray to open the application and check or set your level of protection. For a full vulnerability scan of your PC from an external source you will need to use one of the many commercially available services.
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How do I get technical support?
BT business Internet security pack is backed by expert technical support. If the FAQs do not answer your question, then you can contact your Helpdesk.
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Where can I find out more about safer surfing, viruses, firewalls and Internet security?
There are many Internet resources available on these subjects. BT has also developed its own web-site dedicated to Safer Surfing. This site contains lots of information, in plain language to help you understand the various important elements of Internet security. Please visit the BT safer surfing website for more details.
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How do I know my Internet security pack virus-scanner is up to date?
Internet security pack software checks it has the latest virus and security information by automatically contacting our central web-based database every day or whenever you connect to the Internet. If new information is available it will automatically download and install the updates. This is normally done in the background, without interrupting you. You can also perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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What if the download goes wrong part-way through?
If you disconnect or abort the software download before its is complete, you will need to reconnect to the download web site. You can do this by using the link we sent you in our 'Welcome' e-mail. In most cases this will mean you have to start the download from the beginning.
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If I terminate my contract with BT business before the 12 month term what happens?
Your contract with BT business for Internet security pack is for an initial period of 12 months. If you wish to terminate the service before the first anniversary of your subscription, then you will be held to term and asked to pay for the remainder of the 12 months. After the initial 12 month period, you can terminate the service by giving just one month's notice with no financial penalty. For more information please refer to the BT business Internet security pack Terms and conditions.
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Can I cancel one licence ordered as part of a multiple licence order?
You cannot just cancel one licence that has been ordered as part of a multiple licence order. To cancel one licence, you'd have to cancel all licences against that order.
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How do I cancel an order?
To cancel an order you need to contact the relevant helpdesk, click here to view the helpdesk contact details.
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Can I terminate my access contract with BT business but keep my Internet security pack service?
No. Currently your BT business Internet security pack service is only available with your access method. If you wish to terminate your BT business access contract (subject to the Terms and conditions and any minimum period for the service), then you will need to terminate your Internet security pack service.
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Can I alter the default settings?
Yes, you can alter the Desktop Protector element settings of Internet security pack by clicking on the icon in the system tray (at the bottom right corner of your screen). To reconfigure settings for the Computer Associates eTrust EZ Antivirus element of Internet security pack double-click on the eTrust EZ Antivirus icon in the System tray on your screen (bottom right hand corner) and when the application opens select 'Program...' from the 'Options' menu.
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Internet security pack seems to be doing something while I'm surfing - is this meant to happen?
Yes, this is part of the service. Every day you connect to the Internet, Internet security pack will check it has the most up to date virus vaccines and hacking information. It does this by contacting our central web-based database and downloading any updates. This is usually done in the background so that you are not disturbed.
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Will Internet security pack interfere with my normal browsing activity?
No. Although Internet security pack is constantly running in the background, you will not normally be disturbed by it. Occasionally you will see a flashing icon in the system tray (bottom right of the screen); it will flash if any suspicious activity is detected. The colour of the flashing icon is indicative of the severity of the incident. "Suspicious" activity is indicated by a yellow icon, "Serious" is shown by an orange icon and "Critical" is denoted by a red icon. Double clicking on the icon will open the full Desktop Protector application; right-clicking on the icon will open a sub-menu.
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How do I update the antivirus files on my PC?
You need do nothing. BT business Internet security pack service automatically checks for updates on a daily basis. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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How often should I update the antivirus files on my PC?
Never! BT business Internet security pack service automatically checks for updates on a daily basis. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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How often should I update Internet security pack?
Never! BT business Internet security pack service automatically checks for updates on a daily basis. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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What do I need to do to keep Internet security pack up to date?
BT business Internet security pack service automatically checks for updates on a daily basis, but it can only check for these updates when you are connected to the Internet. All you need to do is ensure you connect to the Internet on a regular basis. You can perform a manual update at any time; simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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What are the Terms and conditions for the Internet security pack service?
The Terms and conditions for BT business Internet security pack service can be viewed here
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What is the end user licence agreement for Internet security pack?
BT business Internet security pack service comprises of two software programs: Computer Associates eTrust EZ Antivirus and ISS Desktop Protector. The end user licence agreements for both of these can be viewed from the links above.
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More technical FAQs for Computer Associates eTrust EZ Antivirus

Does eTrust EZ Antivirus require an Internet connection?
eTrust EZ Antivirus is a Web-based application that requires an Internet connection to install, update, and report for each computer. The virus scanning service is active even when not connected to the Internet.
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What are the operating requirements for eTrust EZ Antivirus?
  • Operating Systems: Microsoft Windows 95, 98, Millennium Edition, NT4 (service pack 4 or later), 2000, XP and Windows Server 2003.
  • Browsers: Microsoft Internet Explorer 5.0, even though 5.5 or later is recommended. Other browsers can also be on the system but IE is required for installation and updating.
  • Network: eTrust EZ Antivirus is a Web-delivered application service and requires an Internet connection to each workstation to install and update. The eTrust EZ Antivirus Silent installer does not require an Internet connection to install but still updates over the Internet. 
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Does it matter what e-mail address I enter when registering eTrust EZ Antivirus?
Any description may be entered in the field or left blank.
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When does eTrust EZ Antivirus check for updates?
eTrust EZ Antivirus will automatically check for updates five minutes after boot up. If a machine is left on, eTrust EZ Antivirus will check for an update 24 hours from the last update time. An update may also be initiated manually, simply right-click on the Computer Associates eTrust EZ Antivirus icon in the system tray (bottom right of the screen) and from the menu select 'AutoDownload'.
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Is my PC protected from email viruses?
Yes. eTrust EZ Antivirus is an on-access scanner. As files or email attachments are accessed or opened, virus scanning is performed to detect viruses. eTrust EZ Antivirus will not clean infected e-mail messages before you see them but rather stops the virus at the point of access.
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Should an email scanner be used with eTrust EZ Antivirus?
An email scanner such as GroupShield or gateway SMTP scanner such as Webshield can be used with eTrust EZ Antivirus to provide multiple levels of virus protection. An email scanner will detect viruses on the server before the mail is delivered to your PC.
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I copied a virus to my computer as a test and nothing seemed to happen. Why didn't eTrust EZ Antivirus detect it?
eTrust EZ Antivirus is designed to quietly detect and clean viruses without interrupting the user. Most types of viruses will be cleaned without the user being notified. This is an effort to not distract the user.
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How can I test eTrust EZ Antivirus?
You can test eTrust EZ Antivirus by downloading a test-virus called "eicar".
Note: "Eicar" is an industry standard non-viral test file that is identified by many antivirus products as a test virus. Eicar is not an actual virus that would damage your system.
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How do I schedule a Scan?
A scan can be scheduled by using any Windows compatible scheduler such as the Windows NT scheduler or the Windows 98 task scheduler. To schedule a task follow the directions specific to your scheduler, and enter the appropriate command line parameters pertaining to eTrust EZ Antivirus. To start the eTrust EZ Antivirus scanner the vet32.exe program needs to be executed. To do this follow the instructions below:
  1. Go to Start>Programs>eTrust EZ Armor>eTrust EZ Antivirus and open the program
  2. Click on Options> Program> Scheduled Scan
  3. Select the option "Use Custom Command line"
  4. Edit the command line by changing the switch "Display=full" to "Display=none".
    So instead of this:
    C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\vet32.exe /AllLocalDisks /Display=Full /Exit
    It should say this:
    C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\vet32.exe /AllLocalDisks /Display=none /Exit
  5. Click OK once you have finished and be sure to choose to save the settings.
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How is eTrust EZ Antivirus configured?
eTrust EZ Antivirus is pre-configured as an on-access scanner with an on-demand scanner available as part of the service. Any file accessed by the system will be scanned automatically when accessed. The on-demand scan allows the user to select all or any portion of the PC for scanning. eTrust EZ Antivirus will also automatically check to update and upgrade itself each time the system is rebooted or 24 hours from the last update if the machine is left on.
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What are the recommended Internet Explorer settings?
eTrust EZ Antivirus is designed to work with the default security settings (medium) in Internet Explorer. The default security setting of medium will retain the maximum security while at the same time allow for download and installation of the ActiveX components.

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More technical FAQs for ISS Desktop Protector

How does the Desktop Protector secure PCs?
The Desktop Protector secures PC's through application protection, intrusion protection and firewall services. Desktop Protector performs real time protection against malicious activity by analysing application and network behaviour on desktops. It protects the desktop from proliferating hybrid threats such as Code Red and Nimda, and unwanted connections such as unauthorised users grabbing files from the users PC. Desktop Protector intelligently and unobtrusively blocks improper activity.
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How is Desktop Protector managed?
Version updating of the Desktop Protector is done remotely and silently over the Internet whenever a version upgrade is available.
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What is Application control?
Application control is a component of Desktop Protector's Application Protection functionality. With a number of potential back doors and Trojans that users are unknowingly receiving in emails, and downloading off the Internet, the risk to data stored on a PC is quite significant. Application control intercepts Trojans and back doors before the local machine is compromised.
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How does Application control work?
Application control detects new "trojaned" applications with an MD5 checksum of the files to be protected. Once these infected applications are detected, the agent can be configured to respond either with a process termination or allow the application to run. Application control can also be used to prevent the agent from running restricted applications such as "regedit". This allows customers to build a list of applications that the agent machine is not allowed to run.
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Are there any additional steps required for Application protection?
Antivirus software is installed and working before installing Desktop Protector. Doing this will ensure that the initial baseline for the system does not include infected files or dangerous hidden applications. An initial baseline is the final step for installation. Since this is the very first baseline to be done, Desktop Protector must look at every file on the system. Be aware that this will cause the installation to take longer than previous installations. An estimated time will be given before a baseline is started. It is possible that this process could take up to 15 minutes or more on a large hard drive with lots of applications. Re-baseline system after changes. This should be done when installing or upgrading an application. This ensures the agent recognises the new and altered files as legitimate. This baseline should not take as long as the initial installation baseline.
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What is baselining?
Baselining is a process whereby a unique number called an MD5 checksum is generated for each executable on the local machine. The number will change if an application has been modified, or will be non-existent for an unknown application. This allows the Application protection feature to check each program before it runs to see if it has been modified.
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What is communications control?
Communications control is a component of Desktop Protector's Application Protection functionality. Once an application runs, it is often desirable to prevent it from connecting to the network. For example, some freeware products report system information and statistics back to a central location. With communication control, the application can be allowed to run but communications are blocked or terminated when it tries to talk on the network.
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What is the difference between unknown and modified applications?
An unknown application is an application that has not run or been "baselined" previously, thus Desktop Protector is not aware of the application and treats it as suspicious. A modified application is one that has been run and "baselined" previously. Upon execution its baseline is checked and the file is found to be modified.
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Do I need to use advanced application settings?
No. You can take full advantage of the features of Application protection without modifying these settings. Advanced settings allow additional specialised configurations required by some users.
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What are the system requirements?
  • Processor: Pentium Class CPU or better. Note: Multi-Processor systems are supported
  • Memory: 16 MB of ram or better
  • Disk Space: 10 MB free disk space
  • Network Connection: 10/100 mbps NIC or TCP/IP network connection over 10/100 Ethernet or LAN/WAN, cable modem, DSL router, ISDN router or dial-up modem or system must be using COMCTL32.DLL version 4.72 or newer; COMCTL32.DLL is available at Microsoft's web site
  • Operating System:Windows 98, ME, 2000 (SP1, SP2) and XP
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