Overview

Cloud contact centre that enables you to streamline customer interactions across various channels. The platform offers flexibility and robust analytics enhancing your ability to deliver exceptional customer service globally.

Guides

    Automatic Number Identification (ANI) allows call recipients to see the phone number from which their call is originating.

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    User configuration may contain a password, user profile, application assignments, permissions, skills, and agent groups.

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    Creating agent groups enables you to simplify user configuration and monitoring.

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    Skills represent groups assigned to the call queues that are part of campaigns used to route interactions to agents.

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    Agents set the status or result of an interaction using dispositions and those dispositions appear in reports.

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    Creating a Connector.

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    Selecting the Trigger.

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    Reason Codes are selected by agents when going not ready or when logging out.

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    How to configure Interactive Voice Response (IVR) scripts, which are visual devices for routing calls in inbound and autodial campaigns.

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    Resources for you and your people

    Launch and drive adoption

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    Agents guides and training

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    Supervisors guides and training

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