User guides and training videos
Cloud contact centre that enables you to streamline customer interactions across various channels. The platform offers flexibility and robust analytics enhancing your ability to deliver exceptional customer service globally.
Customise text channel settings.
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Customise text channel queue filter settings.
Change your state.
Using address book.
Track your activities.
Create contacts.
Modify contacts.
Search your contacts database.
View your contact history.
Receive calls.
Dialing calls.
Using Campaign features.
Using Dispositions.
Make conference calls.
Transfer calls.
Manage calls on Hold and Parked calls.
Processing voicemail messages.
Returning scheduled calls.
Plus Adapter for Microsoft Dynamic 365.
Plus Adapter for Salesforce.
Plus Adapter for ServiceNow.
Log into Supervisor Plus.
Monitoring and coaching agents.
Sending test calls to an agent.
Responding to agent help requests.
Using reports.
Create reports.
Customise reports.
Multi channel interaction segments.
