Overview
Cloud contact centre that lets you connect with customers by phone, chat, text or social media. Features include Genesys web application, Genesys Cloud, Genesys Cloud Network, Readiness Assessment Tool and more. Learn more >
Resource centre
Genesys Cloud Resource Centre.
Genesys community
A place to ask questions, connect with others, and stay in the know.
Ideas portal
Sign in to Genesys Cloud Ideas Portal.
Release notes
Genesys Cloud release notes.
Quick start guide
Download PDF quick start guide.
Navigating the user interface PDF guide.
Complete your profile
Complete your profile
Select a phone
Select a phone
User settings
User settings
Log out
Log out
Add an agent name and image
Add an agent name and image
Agent prescence, status, and activity indicators
Agent prescence, status, and activity indicators
Choose queues to work
Choose queues to work
On Queue and Off Queue
On Queue and Off Queue
Accept and complete interactions
Accept and complete interactions
Review released evaluations
Review released evaluations
My Performance views
My Performance views
My Queues Activity view
My Queues Activity view
E-learning platform
To access this eLearning, sign-up for a free Beyond account
Introduction to Genesys Cloud for Agents: The Basics
Introduction to Genesys Cloud for Agents: The Basics
Genesys Cloud CX: Messaging for Agents
Genesys Cloud CX: Messaging for Agents
Contact center management
Contact center management
Contact center performance tools
Contact center performance tools
Interaction routing (ACD)
Interaction routing (ACD)
Outbound dialing
Outbound dialing
Outbound dialing
Outbound dialing
Performance management
Performance management
Quality management
Quality management
Scripting
Scripting
Speech and text analytics
Speech and text analytics
Customer surveys
Customer surveys
Workforce Engagement Management
Workforce Engagement Management
Workforce Management
Workforce Management
Additional support for admins
Get started administering.
About people and permissions.
Genesys Cloud development centre.
FAQs: Administrators.
Installation and system requirements
System requirements.
Genesys desktop interface.
Verify your browser.
Change Windows desktop app preferences.
Mobile apps for iOS and android.
Customer network readiness.
Genesys Cloud Network Readiness Assessment Tool.
Cloud media services CIDR IP address range.
E-learning platform
To access this eLearning, sign-up for a free Beyond account
Introduction to Genesys Cloud for Supervisors
Introduction to Genesys Cloud for Supervisors
Genesys Cloud: Work Automation - Business Value Overview
Work Automation - Business Value Overview