Cloud Contact Cisco

Admin support

Overview

Cloud-based contact centre that lets you handle calls from queues, consult, transfer and dial outbound calls. Supervisors can track agents in real-time, silently monitor agent conversations and configure agent team management and skills-based routing. Features include Finesse Desktop for agents and supervisors, eGain analytics and reporting applications, Message of the Day (MOTD) portal etc.

Training for Agents and Supervisors

Book a dedicated training session for your Agents and Supervisors. 

Note: the sessions are in English only and between 08:00 – 17:00 GMT.

Request by email >

 

Please include:

  • Your first and last name
  • Your email address
  • Your company
  • Your job title

 

Also include the type of training you require:

  • Jabber
  • Finesse Agent Desktop
  • Finesse Supervisor Desktop
  • Message of the Day portal
  • Egain provisioning
  • Egain reporting
  • Egain Resource Manager
Resources for you and your people
Launch and drive adoption
Start your adoption journey with our recommendations. Visit our support page to help you launch and drive adoption.
Visit adoption support
Agents guides and training
Share this link with your Agents to help them get started and learn more about the service.
Share Agents support
Supervisors guides and training
Share this link with your Supervisors to help them get started and learn more about the service.
Share Supervisors support
Launch and drive adoption
Start your adoption journey with our recommendations. Visit our support page to help you launch and drive adoption.
Visit adoption support
Agents guides and training
Share this link with your Agents to help them get started and learn more about the service.
Share Agents support
Supervisors guides and training
Share this link with your Supervisors to help them get started and learn more about the service.
Share Supervisors support