Overview

Cloud-based contact centre that lets you handle calls from queues, consult, transfer and dial outbound calls. Supervisors can track agents in real-time, silently monitor agent conversations and configure agent team management and skills-based routing. Features include Finesse Desktop for agents and supervisors, eGain analytics and reporting applications, Message of the Day (MOTD) portal etc.

Training for Agents and Supervisors

    Book a dedicated training session for your Agents and Supervisors. 

    Note: the sessions are in English only and between 08:00 – 17:00 GMT.

    Request by email >

     

    Please include:

    • Your first and last name
    • Your email address
    • Your company
    • Your job title

     

    Also include the type of training you require:

    • Jabber
    • Finesse Agent Desktop
    • Finesse Supervisor Desktop
    • Message of the Day portal
    • Egain provisioning
    • Egain reporting
    • Egain Resource Manager

    Resources for you and your people

    Launch and drive adoption

    Start your adoption journey with our recommendations. Visit our support page to help you launch and drive adoption.
    Visit adoption support

    Agents guides and training

    Share this link with your Agents to help them get started and learn more about the service.
    Share Agents support

    Supervisors guides and training

    Share this link with your Supervisors to help them get started and learn more about the service.
    Share Supervisors support