Here's a checklist of things you might need to tell to your users to ensure the best experience:
The date when the service will be ready for use.
How to order a compatible headset if they don’t already have one.
When the current service will be switched off.
Reminder to save meeting recordings from the existing service.
Replacing invitations of existing meetings with the new service.
How to personalise the account, i.e.: profile picture, audio PIN, time zone and language.
When and why to use the mobile app, desktop app and web browser to schedule a meeting.
How to join a meeting and the different options, i.e.: mobile, desktop app and VoIP vs. PSTN dial-in.
A quick guide to in-meeting controls.
Where to access training and who to contact for support.
Top tips from our user adoption experts
Top tips:
Identify what the change means for users – Understand and communicate how the new solution will impact users' daily routines and workflows.
Create awareness – Ensure users are aware of the upcoming changes and the reasons behind the switch to the new service. Ensure you use the right communication channels to inform your users, so they don’t miss the message.
Provide step-by-step instructions – Offer clear, step-by-step guides on how to get started with the new solution.
Share learning resources – Provide links to tutorials, webinars, and other resources that help users learn how to use the service.
Remind users of updates – Keep users informed about updates and new features through prompts and notifications within the app.
Highlight key features – Emphasise the most relevant features that will enhance users' productivity and collaboration.
Offer hands-on demos – Conduct live demonstrations or virtual sessions to show users the new system in action.
Set up a support network – Establish a network where users can seek help, including dedicated support teams and peer-to-peer assistance.
Collect feedback – Gather user feedback and make improvements based on their suggestions to show their input is valued.
Celebrate milestones and wins – Acknowledge and celebrate key milestones, such as successful deployment phases or reaching user adoption goals. Recognise individuals and teams who are leading the way.
Gamification – Implement a points system where users earn points for completing training modules, attending demos, or providing feedback, with recognition for top performers.
Hear from experts on the importance of a people first, technology second strategy.
Read our guidelines for effective user adoption strategies:
Need help with user adoption? Request a free 30-minute consultation with one of our experts. We'll address your specific questions and needs, including:
Communication strategies.
User readiness.
User adoption tips.
To request a session, email us with your questions for tailored advice.
Remind your users of the service and share guides and training videos with them if they need more support. Reminder email >
You might want to consider creating a simple questionnaire to determine why your users aren't using the service.
Questions you could ask:
Are you using any tool other than MiCloud UC?
Are you having problems with the service?
Do you need this service moving forward?
Purchase dedicated training sessions
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
Training
Type of training
Description
MiVoice Business & UC (MiCollab) Desktop Devices
1 x live virtual instructor-led
Up to 180 mins duration
Up to 8 recommended no. of attendees
This session gives an overview of features & functionality of Mitel desktop devices, including Mitel IP Phones, MiCollab Client and Voicemail.
