Success plan to help you with your adoption journey
Download our success plan template and start planning your adoption journey.
Communication Checklist
Here's a checklist of things you might need to tell to your users to ensure the best experience:
- The date when the service will be ready for use.
- How to order a compatible headset if they don’t already have one.
- When the current service will be switched off.
- Reminder to save meeting recordings from the existing service.
- Replacing invitations of existing meetings with the new service.
- How to personalise the account, i.e.: profile picture, audio PIN, time zone and language.
- When and why to use the mobile app, desktop app and web browser to schedule a meeting.
- How to join a meeting and the different options, i.e.: mobile, desktop app and VoIP vs. PSTN dial-in.
- A quick guide to in-meeting controls.
- Where to access training and who to contact for support.
Top tips from our user adoption experts
Top tips:
- Start by identifying what the change means for your users.
- Create awareness so your users know what's coming and why.
- Provide step-by-step instructions on how to get started.
- Share links to where your users can learn how to use the service.
- Remind users to look out for updates to the service via the prompts in the app.
Admin support Share this link with your admin to help them with the set-up and management of the service. | User guides and training Share this link with your users to help them get started and learn more about the service. |
Drive usage
You might want to consider creating a simple questionnaire to determine why your users aren't using the service.
Questions you could ask:
- Are you using any tool other than MiCloud UC?
- Are you having problems with the service?
- Do you need this service moving forward?
Purchase dedicated training sessions
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
| Training | Type of training | Description | |
| MiVoice Business & UC (MiCollab) Desktop Devices | 1 x live virtual instructor-led Up to 180 mins duration Up to 8 recommended no. of attendees |
| Enquire now |
MiCloud UC adoption content (iTEL ucSKILLS) | Self-paced training via an online platform accessible 24/7 |
| Enquire now |
Soft Skills training (iTEL ucSKILLS) | Self-paced training via an online platform accessible 24/7 |
| Enquire now |
Business Skills training (iTEL ucSKILLS) | Self-paced training via an online platform accessible 24/7 | Training on skills specific to a particular role, where following ‘best practice’ will have a positive impact on the performance of a business. | Enquire now |