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Here's a checklist of things you might need to tell to your users to ensure the best experience:

• New phone number including when they can start using the service.
• How to order a compatible headset if they don’t already have one.
• Details of existing phone number including when it'll be switched off.
• Reminder to copy contacts and voicemails from their existing phone.
• How to make and receive calls with information on advanced features for those who need it.
• How to set personal settings such as personal greetings, and favourite phone numbers.
• Reminder to update email signatures and all places their phone number is promoted.
• How to ensure their mobile app updates with calling capabilities.
• How to access training to get the most out of the service.
• Who to contact for support.