Overview
Inbound Contact global (ICg) makes it simple to manage and assign local and toll-free access numbers to contact centres, across multiple sites.
As an administrator you have access to web-based reporting and routing management tools to review and manage the operations of your Inbound Contact global service.
Guides
Inbound Contact global Controller
Controller user guide
Inbound Contact global Reporter
Quick start guide
Call traffic reporter guide
WebRTC
Steps for downloading the Software Development Kit
Short video tutorials
ICg Controller – Activate Plan
ICg Controller – Call Distribution
ICg Reporter - Traffic Reporter Introduction
ICg Reporter - Call Detail Report
ICg Reporter - Corporate Summary Monthly
ICg Reporter - Daily Summary Report