Customers on One Bill Plus who have registered for BT Analyst Converge can download copies of previous Invoices and bill data on line free of charge.

If you've already registered to manage your account online, simply log in to access BT Analyst Converge.

For customers who do not have One Bill Plus, whose services are not included in a BT One Bill, or who cannot access BT Analyst Converge, please submit your request using the online Billing Enquiry form.

If you wish to inform BT Billing of a change of name or address, please submit your request using the on line UK Billing Address Change form. 

For security reasons, we will confirm the change with the current Billing owner according to our records.

If you have paid your bill via Cheque, BACs or CHAPs, it is important that you also include with your payment the correct remittance advice.

You will find remittance details on your invoice(s).

If you have paid multiple invoices with one single payment it is even more vital that you supply correct remittance details in order that we can allocate the payments to the correct accounts.

Correct Remittance means we can allocate your payments quickly and correctly.

If you have submitted a payment without remittance advice, please provide all the necessary details as per your invoice by completing the on line Billing Enquiry form.

If you are a user of BT Analyst Converge, our online application, you can analyse all aspects of your bill and may be able to find all the information you require (see links opposite).

If you wish to speak to one of our billing agents, contact details are shown on the front of your BT invoice.

If you still have an enquiry, please submit your request using the on line UK Billing Enquiry form.

When you change your telephone calling plan, product features, move services or renew your contract you may get a bill that's confusing or looks like you've been charged twice.

Don't worry, you won't be charged twice. But because BT charges in advance for our services, you'll see charges for both your old and new services on the bill - even though your old service has been cancelled. You'll be refunded what you paid in advance for your old service on the same bill that shows the advance charges for your new service.

This can also happen when BT renames or reprices our products and services. When name changes occur, it is common to see that you've been refunded for the old product name and then charged the same price for the new product name.

Often our free analytics tools can help you understand charges on your bill, showing what you have ordered, trends and bespoke reports.

I've checked all of the above, and still think I've been charged twice?

Unfortunately mistakes can sometimes happen. Where the mistake is a genuine error on our part we'll do our best to rectify the mistake quickly. If you believe you have been charged for a product or service more than once, please submit your request using the on line UK Billing Enquiry form.

If you're being charged for equipment (such as a rented phone or ceased circuit), which you no longer have, please submit all details using the on line UK Billing Enquiry form.

We charge for many of our services in advance. This means that your bill includes rental charges for either the next month, or next three months - depending on how you pay your bill.

You'll see any call usage and network usage charges on the bill after you've used them.

It's easy to see your rental & usage charges online using our free on line analytical capability BT Analyst Converge.

If you've already registered to manage your account online, simply log in to BT Analyst Converge.

Note: To use BT Analyst Converge, your products & service you buy from BT must be included onto One Bill Plus.