Welcome to our Billing Enquiries Site for BT’s large business & public sector customers.
If your enquiry does not relate to a Business account, please contact us.
Please access the FAQs below relating to common billing enquiries. If you still need help, please select the Raise a UK Billing Enquiry link at the top right of the page.
What is OneBillPlus and how does it differ from my current billing?
OneBillPlus is a service from BT that consolidates all your bills into a single invoice. You can also choose how you would like your bills to be broken down, when you want to receive them, when your account is debited and what services you would like to consolidate.
OneBillPlus is available to all customers who have five or more business accounts with business charges and all telephone lines contracted under the same name. It is free of charge.
To find out more, click the link opposite.
I am a new BT OneBillPlus Customer or am thinking about consolidating. How can I receive my bill data?
We will provide you with a paper invoice only, this will be your legal tax invoice (4 pages).
If you do not already have one, we will set up an account on our Billing analytical tool BT Analyst Converge.
BT Analyst Converge will allow you to view your data online analyse your bills and download copies without needing to speak with an advisor. BT Analyst Converge is available to all UK Customers.
I am an existing BT OneBillPlus Customer and want to change how I receive my bill data. What are my options?
You may be receiving reams of paper, which is not very green!
If you are, then we will set up an account on our Billing analytical tool BT Analyst Converge.
We will switch off all your paper, except for the legal tax invoice (4 pages).
BT Analyst Converge will allow you to view your data online analyse your bills and download copies without needing to speak with an advisor. BT Analyst Converge is available to all UK Global Customers.
I'm keen to view my BT OneBillPlus data online. Is that possible?
Yes, assuming you are a Global Customer. If you are unsure, please speak to your billing contact, account manager or complete your registration for our online application, BT Analyst Converge, and we’ll let you know.
What Methods of Payment does BT accept?
Our main methods of payment are Direct Debit, BACS & CHAPS, online banking and via debit or credit card. You can also pay over the counter at a bank if you have your bill counterfoil.
Further information is available online at http://www.bt.com/payments.
How long do I have to pay?
BT’s payment terms vary across its many products and services, as detailed in our terms of agreement, which you can view here.
Below you will find a general guide to the standard payment terms for some of our most popular services.
Business Service (Telephone Service – Phone Calls and Lines. ISDN, Featureline and Embark): Payment is due on the date specified on the front of the bill. If you receive a red reminder, your payment is already overdue and you risk a Late Payment Fee of £13.50 if you do not pay immediately.
BT OnebillPlus: Payment Terms for your Onebill are governed by the content of the Onebill. For example, if your Onebill consists solely of business telephony lines then the payment terms for business telephony lines will apply. As a general guide, to avoid penalty charges you should aim to pay within 28 days of the date of the bill. If BT does not receive payment by the due date, late payment interest charges may be applied.
Inland Private Circuits: Payment should be made within 28 days of the date of BT’s bill. If BT does not receive payment by the due date, late payment interest charges may be applied.
Featurenet: Payment should be made within 30 days of the date of the bill. If BT does not receive payment by the due date, late payment interest charges may be applied.
What's our recommended payment method?
Direct Debit is BT’s preferred method of payment and is available for most types of bills. Payment by this method can save you time as well as avoiding payment processing fees. For information on how to set up a Direct Debit please go to http://www.bt.com/payments.
For BACS, CHAPS and cheque payments follow the advice below for the type of bill you wish to pay:
BT PAYMENT DETAILS
I will pay by BACS - Please check the type of BT account you are paying and note the correct bank account details
What type of BT accounts am I paying? |
Which sort code and bank account number do I use? |
Where do I send remittance and counterfoil details? |
What is the IBAN/SWIFT code? |
Telephone Bills One Bills Private Circuit Bills BT Mobile Bills Featurenet Bills BT Net Bills |
Sort Code : 20-00-00 | Email: bacs1.sth@bt.com FAX: 01908 862289 |
GB20BARC20000000835757 |
Account No: 00835757 | BT Payment Services Ltd, BT Telephone Centre, Durham DH98 1BT |
BARCGB22 | |
BT Global invoices - Invoice Numbers usually begin 07 or GSBT Media &Broadcast BT InfonetSyntegra |
Sort Code : 20-00-00 | Email: btc.remittances@bt.com FAX: 0208 456 8449 |
GB60BARC20000000637351 |
Account No: 00637351 |
PPM3042Z |
BARCGB22 |
|
BT Conferencing |
Sort Code: 20-00-00 |
Email: btc.remittances@bt.com |
GB33BARC20000010838551 |
Account No: 10838551 |
PPM3042X |
BARCGB22 |
|
International Private |
Sort Code: 20-00-00 |
Email: barclays.colindale@bt.com |
GB35BARC20000010200158 |
Account No: 10200158 |
PPM3042 |
BARCGB22 |
|
BT Invoices in US |
Sort Code: 20-00-00 |
Email: banking.colindale@bt.com |
GB96BARC20000058373722 |
Account No: 58373722 |
PPM3042Z |
BARCGB22 |
|
BT Invoices in |
Sort Code: 20-00-00 |
Email: banking.colindale@bt.com |
GB70BARC20000073282799 |
Account No: 73282799 |
PPM3042Z |
BARCGB22 |
|
BT Directory
|
Sort Code: 20-00-00 |
Email: btc.remittances@bt.com |
GB38BARC20000010773956 |
Account No: 10773956 |
PPM3042D |
BARCGB22 |
I will pay by cheque - This information relates to all cheque payments.
It is very important that you supply payment allocation details via your remittance and / or send the invoice counterfoil (s)
The information detailed above should be sent with your cheque to the following address.
BT PAYMENT CENTRE
Durham DH98 1BT
I've seen a telephone number that I don't recognize?
There is a National Numbering Plan in the UK that is designed to be easy to understand and consistent across the country.
The plan shows what numbers are used by different types of service and gives you an idea of how much it costs to call those numbers. The National Numbering Plan is regulated by Ofcom.
Details can be found here: http://stakeholders.ofcom.org.uk/telecoms/numbering/
The table below shows the major categories of numbers.
Number |
Sub-range |
Use |
00 |
- |
Access for international calls. |
01 |
- |
National geographic numbers in the UK. |
02 |
- |
National geographic numbers in the UK. |
03 |
030 |
National non-geographic numbers with calls charged at or below rates for geographic numbers. |
04 |
- |
Not used. |
05 |
0500 |
Numbers that are free to call. |
055 |
Corporate numbers. |
|
056 |
Location Independent Electronic Communications – typically VoIP services. |
|
06 |
- |
Not used. |
07 |
070 |
Personal numbers. |
076 |
Radio paging calling. |
|
071 – 075 |
Mobile telephones. |
|
08 |
0800, 0808 |
National numbers that are free to call. |
0820 |
National numbers for Internet for school services. |
|
0844 |
National numbers that cost BT customers up to 5p a minute to call. |
|
0845 |
National numbers that cost BT customers up to 4p a minute to call. |
|
0870 |
National numbers that cost BT customers up to 8p a minute to call. |
|
0871, 0872 |
National numbers that cost BT customers up to 10p a minute to call. non-Internet. |
|
09 |
090, 091 and 098 |
Numbers for special services where premium rate call charges are up to £1.50 a minute. |
1 |
Includes: |
Access to services and facilities. |
100 |
Operator. |
|
112 |
Emergency Assistance. |
|
118xxx |
Directory Enquiries. |
|
141 |
Dialling 141 before you dial a number means that your number will be withheld. |
|
2 - 8 |
- |
Not used in the National Number Plan, but may be used for local dialling to geographic |
9 |
999 |
Emergency assistance. |
Glossary
A |
|
|
|
ADJUSTMENT |
An amendment to your invoice which will either credit or debit any standard BT charge. |
|
ACCOUNT NUMBER |
The BT account number appears on all invoices and correspondence from BT. |
|
APPARATUS RENTAL |
Charges for equipment that you rent from BT. These can include telephones, |
|
BROKEN |
Charges for services, lines or equipment where you have not been billed for the |
|
CALL CHARGE |
Charges for all types of calls. These include Local, National, International, Mobile, |
|
CONNECTION |
Charges for the connection of lines, services or equipment. These charges usually |
|
COPY BILL CHARGE |
This charge is raised when a copy of the original invoice is requested from BT. The charge |
|
|
|
D |
|
|
|
DISCOUNTS |
Discounts are usually in the form of a credit value. There are numerous discount schemes |
|
DIRECT |
Calls which have been dialled directly without any type of diversion or special routing involved. |
|
EARLY TERMINATION |
Some products, services and lines have a minimum contract. If a service is cancelled, ceased |
|
EQUIPMENT RENTAL |
Charges for equipment that you rent from BT. These can include telephones, fax machines, |
|
|
|
G |
|
|
|
|
|
L |
|
|
|
LINE RENTAL |
Charges for lines that you rent from BT. Mainly, this will be the charge for the actual telephone |
|
LATE PAYMENT |
Charge for the late payment of a previous invoice. BT makes a charge if payment is not |
|
MAINTENANCE |
Charges for a maintenance service that you rent from BT. BT provide Total Care, |
|
NETWORK SERVICES |
Charges for network services that you rent from BT. Many Network Services no longer |
|
NEW CHARGES |
Charges for new services, lines or Equipment. Very often these charges can be found on the |
|
|
|
O |
|
|
|
ONE OFF CHARGE |
Charges that are billed as a one off. These tend to be Connection Charges or the cost of |
|
OUTRIGHT |
Charges for the outright purchase of equipment or services. This is often a one-off charge and |
|
ONEBILL |
The BT Onebill is available to Business customers as a way of consolidating invoices onto one |
|
PAYMENT |
A payment processing fee applies where an invoice is settled using non-automated payment |
|
PROMPT CARE |
Maintenance contract that operates during the period 0800 - 1700 hrs Monday to Saturday, |
|
PHONE |
Charges for additional or special phone book entries. BT still offers a free directory entry |
|
RECURRING, |
Charges that are raised every month / quarter in line with the date of your bill. Recurring |
|
REFUND OF |
A credit for any Services, Lines or Equipment which have been cancelled, ceased, terminated |
|
|
|
S |
|
|
|
SERVICE NUMBER |
This is the actual number connected to the service you have with BT. In most instances |
|
STANDARD CARE |
Maintenance contract that operates during working hours (0800 - 1700 hrs Monday to |
|
TIMESCALE CHARGE |
Timescale charges are raised to cover time spent by BT engineers repairing faults where |
|
TOTAL CARE |
Maintenance contract that operates 24 Hours per day, 7 days a week including Bank and |
|
TELEMARKETING |
Charges relating to the non-geographical suite of products. This include 0800, 0845, 0870 |