Connected Policing

Police man and woman on duty

​Police forces across the UK face similar problems. How to deliver effective policing within the community, improve collaboration and cooperation across different forces, and square increased demands against squeezed budgets.

We believe that increased use of technology is the only way to meet these challenges.

We’ve got a long history of working closely with police forces all across the country, talking to everyone from the community policing teams and back office operations, all the way up the chain of command to Police and Crime Commissioners (PCCs) and Chief Officers.

So we understand the problems and challenges that you face, daily and strategically.

We call our approach Connected Policing. It’s not about doing things in a completely different way; it’s about helping you do what you need to do more efficiently. Think of it as technology-enabled policing.

Take a look at our videos to get an idea of how we can help you use technology to your advantage.

  • Connected Policing explains our overall approach.
  • Connected Officer shows how mobile-based technologies can make officers more productive.
  • Connected Force details how you can use technology to communicate better both within and across forces.
  • Connected Communities focuses on how you can better engage with citizens and communities.

Connected Policing is about what forces do,but uses technology to help them do it better and more efficiently. It’s based around what officers past and present tell us are the key imperatives.

Connected Officer shows how officers can work more effectively on the beat. It’s not just about devices, though. Just as important are the links to back office systems and to external organisations.

Connected Force outlines how forces can communicate and share information across other forces and organisations, cutting IT costs by sharing infrastructure.

People now expect multi-channel communication from public services, including the police. Connected Communities is about building trust with people through increased communication.

Forces tell us they are facing challenges that are ever more demanding

But it’s not just the changing nature of crime that’s giving the police a headache. Introducing new technology can also be a strain on resources; technology that helps forces work more effectively together and enables police officers to get closer to the communities they serve.

But working with us (and our technology partners) can really help make the difference – we have the services, the skills, the experience, and the understanding to help forces across the UK implement new technology effectively and efficiently.

Delivering more effective policing, while controlling costs

UK police forces have had to accommodate significant budget cuts in recent years, resulting in reductions in both headcount and physical estate for many forces. PCCs and Chief Officers across the UK are struggling to answer this conundrum: how can you meet growing challenges with shrinking resources?

Many forces are realising that by using IT-based solutions they can both make existing policing operations significantly more efficient and meet the new challenges.

Increasing officer visibility and productivity

To reassure the public, strengthen community connections and engagement, and deal effectively with low-level crime before it escalates, visible policing is a necessity. While some people may feel that once an officer is away from their base, they are far less effective in what they can do, smart use of technology means this doesn’t have to be the case.

Collaborating effectively across forces

One way of heading off the challenge of dealing with more complex crime with less resource is for forces across the UK to work closer together. Technology can help increase cooperation by making collaboration easy, efficient, and effective. By sharing common systems, physical infrastructure and assets, and specialised skills and resources, police forces can use economies of scale to wring more from their budgets.

Improving engagement with communities and the most vulnerable

The way that people engage with the police has changed over the past few years. People are much more likely to want to use social media, send an email, or rattle off a text to the police than they are to visit their local police station. People expect – no, demand – that they can contact the police in whatever way they choose. And that poses another challenge for police forces.

The police don’t just need to be available to talk to, they also need to be able to capture the potentially valuable information that people have posted on Facebook, Twitter, Snapchat, and so on. Getting all this information together as quickly as possible can make all the difference in the Command & Control Centre, where rapid understanding of a situation determines the police response to an emergency.

When every second counts, you can count on BT.


Get in touch

To find out more, please call us

0800 032 0025 We're open 9am-5pm, Monday - Friday

Arrange a call back

Your request could not be completed at this time

Please try again later

We'll only use this number to call about your enquiry
If we're unable to speak to you over the phone we'll email you