Doctor looking at tablet computer

Patient/Citizen Communications & Engagement Solutions (SBS10175)

This framework focuses on a range of solutions and communication channels including email SMS, agent calls and hybrid mail.

Doctor looking at tablet computer

This framework focuses on a range of solutions and communication channels including email SMS, agent calls and hybrid mail.

Get in touch

BT Frameworks team0800 328 807709:00 - 17:00 | Monday to Friday (not bank holidays)
Improve patient journeys with increased communication and efficiency
Improve patient journeys with increased communication and efficiency
Nurse using tablet computer
  • A trusted supplier
    BT has been a supplier of services to the NHS and public sector bodies for over 20 years.
  • Quick route to procurement
    This framework offers the ability to buy BT services through a simple direct award catalogue.
  • Flexible services
    Buy as single services or combined as an end-to-end solution.
Nurse using tablet computer
Miixed race woman talking on telephone in office

Use this framework to procure your services

Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.

Use this framework to procure your services

Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.

Miixed race woman talking on telephone in office

Use this framework to procure your services

Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.

Miixed race woman talking on telephone in office

Use this framework to procure your services

Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.

Miixed race woman talking on telephone in office

Getting started – your procurement options

We’re a supplier for other public sector frameworks too

Reduce time and costs with a range of national and local government procurement frameworks, covering a wide choice of services and technology.

Why BT

Select BT as your supplier and you’ll benefit from our extensive expertise and public sector knowledge.

Public sector experts

With over 130 years’ combined experience in the public sector, our dedicated frameworks team understands your industry.

Dedicated helpdesk

Our dedicated customer framework helpdesk is here to answer your queries so you can access the services you need.

A range of services

We’re a supplier across all the core CCS frameworks and DPS agreements, so you have access to a wide choice of services and technology.

Easier procurement

Frameworks offer a quicker, cheaper route to market so you can reap the benefits of BT’s services sooner.

Public sector experts

With over 130 years’ combined experience in the public sector, our dedicated frameworks team understands your industry.

Dedicated helpdesk

Our dedicated customer framework helpdesk is here to answer your queries so you can access the services you need.

A range of services

We’re a supplier across all the core CCS frameworks and DPS agreements, so you have access to a wide choice of services and technology.

Easier procurement

Frameworks offer a quicker, cheaper route to market so you can reap the benefits of BT’s services sooner.

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