Call tracking for business
Online analysis of all your incoming and outgoing traffic
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Call Tracker features
Crucial data on your incoming and outgoing calls is presented in report and graph format. Data includes volumes of unsuccessful incoming calls, average time to answer calls and average duration of calls.
Free help and support
You'll find a comprehensive set of easy-to-use FAQs and a full user guide that should answer most questions. If you need more help, call our UK-based helpdesk on 0800 328 2006 or email us at firstname.lastname@example.org
Things you should know
BT Call Tracker has no set up costs or ongoing costs if the service lines you’re asking to be added are included in one of our qualifying BT Calls and Lines packages. If not, charges will apply, click here to see what they are.
The Terms and Conditions can be viewed here, located under Calls and/ or Lines packages section.
We can include your PSTN , ISDN lines and Featureline, but cannot include lines with Call Number Interception or Call Signs, UXDS (this is an exchange type in some rural locations), Broadband, Hosted Voice, SIP, Payphone, Private Circuits or lines not with BT.
Customers on ISDN2e and ISDN30e on AXE10 / System Y exchanges – please note that data is not available on ‘inbound engaged calls’ and any reports will show these as zero.