MiVoice Business in more detail
Included as standard
Proactive Remote Monitoring (PRM)
We’ll keep an eye on your phone system round the clock. If we find a problem, PRM will automatically alert our Fault Control Centre, so our engineers can start working on it, no matter what time or day of the week it is.
Integrated voice and email
Keep everything in one place and get your voicemail delivered directly to your email inbox.
Work from anywhere
Whether you’re in the office or working from home, you can use ‘Teleworker’ – all you need is a broadband connection and an IP phone.
Conferencing facilities
Empower your people to work together efficiently with audio and video conferencing.
A single number
Make it easier for your customers to get in touch with one single number that allows them to reach your employees on both their mobile and desk phone.
Door entry system
Gain quick, remote access to your premises with a secure door entry system.
Payment options
Spread the cost of your phone system with our financing options.
Help and support
Our expert team is here for you, with over-the-phone support and an extensive online knowledge base. If you have a fault with your system, we’ll respond by the end of the next working day (excluding public holidays).
Optional extras
Enhanced care options
Choose a service response time to suit your business’ needs. Opt for Prompt Care and if you have a fault with your system, we’ll respond within four working hours (excluding public holidays). Choose Total Care and we’ll respond within four hours (including public holidays).
Make calls over the internet with BT Cloud Voice SIP
Give your phone system the power of the cloud for more flexibility and reduced costs. With BT Cloud Voice SIP, calls are made over your internet connection rather than a traditional phone line, and because your calls are prioritised over other internet traffic, you’re always guaranteed a great connection.
On-hold music, messaging and voice recording
Choose from a range of on-hold and messaging services including professional greeting messaging and digital memory playback devices. We also offer call recording services to help with PCI compliance, staff training and speech analytics.
Unified Communicator
Get a screen notification showing all your caller’s details before you answer a call, with software that connects your agents’ desktops to the phone system and your database.
Secure Access Control
Access control options from a simple intercom-based solution for enhanced security including the ability to control the lock from your BT phone handset.
Audio visual ringing options
Enable loud rings and flashing lights to ensure no call goes unanswered, even in noisy areas where you can’t usually hear the phone ringing. Install LED strobe units that flash when your handset rings, paging units so you can make announcements directly from your handset, and a range of IP paging systems.
Headsets
Choose from a wide range of corded and wireless headsets from well-known brands such as Jabra and Plantronics, including mono, duo, and premium options.
DECT handsets
These high-quality cordless phones use Digital Enhanced Cordless Telecommunications (DECT) technology, compatible with all of our phone systems.
Structured cabling
There’s no need for independent voice and data wiring as structured cabling accommodates both. Consider structured cabling if you’re changing to an IP phone system, moving premises, kitting out a new building or greenfield site, planning an office refurbishment, or struggling with bandwidth-hungry applications.
CallAccountant
Get the big picture on all calls coming in and going out of your business with software to help you understand everything from your busiest times of the day to the cost of outgoing calls by department.
FAQs
I’m an IP Office customer. Where can I find help?
Firstly, take a look at our online help page to see if you can find the answer to your question. If you still need support, give us a call on 0800 378 822.
Can I upgrade my existing phone system or purchase replacement handsets?
Please get in touch to discuss your specific requirements. We no longer sell systems like BCM and BT Versatility, but we still fully maintain them, including upgrades and replacement office phones.
The legal stuff
Our prices exclude VAT at 20%. Our full Maintenance of Equipment terms can be found here.
