Proactive Remote Monitoring
We’ll monitor your phone system round the clock to make sure everything is working as it should. If we find a problem, no matter what time it is, we’ll automatically alert our Fault Control Centre so our engineers can start working to fix the faults before you’re even aware of them.
VOIP or traditional lines
Avaya IP Office offers flexibility to make calls over IP rather than using the traditional telephone network.
A single inbox
Keep things simple with your voicemail and email in the same inbox on your mobile, whether you’re at home, on the road, or in the office.
Fast call routing
Route your calls quickly and accurately with built-in intelligence that ensures your calls go straight to the right person.
Multiple device set up
Control calls so they ring simultaneously on your office phones, at home and on your team’s mobiles (not available with IP Office Connect).
Reduce the need to travel with conference calls for up to 128 participants.
Spread the load with a choice of finance options.
Help and support
We’re always here for you with a dedicated help desk to support by phone and an online knowledge base. If you have a fault with your system, we’ll respond by the end of the next working day (excluding bank holidays).
Learn how to fine-tune your system as your business changes and grows with our Customer Training Portal. We offer 24/7 access to a suite of training courses and video content so you can train from anywhere, as well as on-site courses if you prefer in-person learning.
Phones and headsets
Ensure your team has access to the right tools depending on their role, including IP phones, digital softphones, Digital Enhanced Cordless Telecommunications (DECT) handsets, and corded and wireless headsets.
Internet calls with BT Cloud Voice SIP
Spend less on business calls and enjoy more flexibility when you give your phone system the power of the cloud. With BT Cloud Voice SIP, calls are made over your internet connection rather than a traditional phone line – and because calls are prioritised over other internet traffic, you’ll always have a great connection.
On-hold music, messaging and voice recording
Choose from a range of services including professional greeting messaging, digital memory playback devices for customised on-hold marketing messages, and a fully managed suite of messaging services including the regular update of on-hold music plus scheduled marketing messages.
Improve your customer service with software that connects your agents’ desktops to the phone system and your data. A notification with your caller’s details will pop up before you answer the call, with an attendant console for complete company-wide control.
Secure Access Control
Safeguard your system with a simple intercom-based solution that can be accessed from a single button. Allow people to control the lock from their BT phone handset and install internal cameras that display images of visitors on your PC screen for greater control.
Audio visual ringing options
Add loud rings and flashing lights for noisy areas where people can’t normally hear the phone ring, so no call ever goes unanswered.
There’s no need for independent voice and data wiring with structured cabling, as it allows for both – and you can carry out your own moves and changes. Our pricing includes all of the cabling components you’ll need to support your new phone system, and we have specialist structured cabling engineers for a seamless installation.
Stay on top of every call and control your costs with CallAccountant. Get the big picture on all the calls coming in and going out of your business with in-depth data.
The HuntGroup View offers real-time call pattern analysis to help you improve your customer service. Get all the data you need for better call handling, enhanced customer service levels and better business productivity.
I’m an IP Office customer. Where can I find help?
Firstly, take a look at our online help to see if we’ve already answered your question. Still need help? Just get in touch with our helpdesk on 0800 378 822.
Can I upgrade my existing phone system or purchase replacement handsets?
Get in touch with us to discuss your needs. We no longer sell systems like BCM and BT Versatility, but we still fully maintain them, including upgrades and replacement office phones for BT Versatility.