For my team of 0-249 employees
For my team of0-249 employees
Avaya IP Office
With options from entry-level to mid-range, Avaya IP on-premises phone systems keep your business connected.
With options from entry-level to mid-range, Avaya IP on-premises phone systems keep your business connected.
On-premises office phone systems for every business
On-premises office phone systems for every business
- Combine the benefits of hosting your own on-premises system with the versatility and advanced features of an IP system.
The flexibility you need
- Ensure the right people have access to job-specific software features, so they can work from anywhere with an internet connection.
Access from anywhere
- We’ll get you up and running, working with you to survey your site, install the system, bring it online and train your people from just £1,400 excluding VAT.
Expert support
- Combine the benefits of hosting your own on-premises system with the versatility and advanced features of an IP system.
The flexibility you need
- Ensure the right people have access to job-specific software features, so they can work from anywhere with an internet connection.
Access from anywhere
- We’ll get you up and running, working with you to survey your site, install the system, bring it online and train your people from just £1,400 excluding VAT.
Expert support
Which Avaya IP Office is right for your business?
IP Office Connect
Keep up to 24 people connected with an entry-level phone system. Simply buy a licence to upgrade – there’s no need to swap your hardware – and manage your network using software, a web portal or individual phones.
Keep up to 24 people connected with an entry-level phone system. Simply buy a licence to upgrade – there’s no need to swap your hardware – and manage your network using software, a web portal or individual phones.
Keep up to 24 people connected with an entry-level phone system. Simply buy a licence to upgrade – there’s no need to swap your hardware – and manage your network using software, a web portal or individual phones.
Keep up to 24 people connected with an entry-level phone system. Simply buy a licence to upgrade – there’s no need to swap your hardware – and manage your network using software, a web portal or individual phones.
IP Office Essential Edition
The perfect solution for small businesses looking for secure conference calling, call recording and intelligent routing based on phone number or location.The perfect solution for small businesses looking for secure conference calling, call recording and intelligent routing based on phone number or location.
The perfect solution for small businesses looking for secure conference calling, call recording and intelligent routing based on phone number or location.
The perfect solution for small businesses looking for secure conference calling, call recording and intelligent routing based on phone number or location.
IP Office Preferred Edition
Enjoy all the features of IP Office Essential, but with 10 times the messaging power. Do much more with your office phone system like sending voicemail to the entire company.Enjoy all the features of IP Office Essential, but with 10 times the messaging power. Do much more with your office phone system like sending voicemail to the entire company.
Enjoy all the features of IP Office Essential, but with 10 times the messaging power. Do much more with your office phone system like sending voicemail to the entire company.
Enjoy all the features of IP Office Essential, but with 10 times the messaging power. Do much more with your office phone system like sending voicemail to the entire company.
IP Office Server Edition
Keep 2,000 users connected to phone, email and instant messaging across 32 offices, and operate 150 voicemail channels. A powerful system that’s perfect for medium-sized businesses and can be managed through one simple web portal.Keep 2,000 users connected to phone, email and instant messaging across 32 offices, and operate 150 voicemail channels. A powerful system that’s perfect for medium-sized businesses and can be managed through one simple web portal.
Keep 2,000 users connected to phone, email and instant messaging across 32 offices, and operate 150 voicemail channels. A powerful system that’s perfect for medium-sized businesses and can be managed through one simple web portal.
Keep 2,000 users connected to phone, email and instant messaging across 32 offices, and operate 150 voicemail channels. A powerful system that’s perfect for medium-sized businesses and can be managed through one simple web portal.
Why BT
Local expertise
Get the right solution for your business from BT Local Business experts.Outstanding service
Unbeatable local knowledge, national resources and personal service.The personal touch
We’ll get to know you and your business challenges so we can support you on your journey.Industry leader
We’re the UK’s leading provider of phone systems.Avaya IP Office in more detail
Included as standard
Proactive Remote Monitoring
We’ll monitor your phone system round the clock to make sure everything is working as it should. If we find a problem, no matter what time it is, we’ll automatically alert our Fault Control Centre so our engineers can start working to fix the faults before you’re even aware of them.
VOIP or traditional lines
Avaya IP Office offers flexibility to make calls over IP rather than using the traditional telephone network.
A single inbox
Keep things simple with your voicemail and email in the same inbox on your mobile, whether you’re at home, on the road, or in the office.
Fast call routing
Route your calls quickly and accurately with built-in intelligence that ensures your calls go straight to the right person.
Multiple device set up
Control calls so they ring simultaneously on your office phones, at home and on your team’s mobiles (not available with IP Office Connect).
Conferencing
Reduce the need to travel with conference calls for up to 128 participants.
Payment options
Spread the load with a choice of finance options.
Help and support
We’re always here for you with a dedicated help desk to support by phone and an online knowledge base. If you have a fault with your system, we’ll respond by the end of the next working day (excluding bank holidays).
Optional extras
Training
Learn how to fine-tune your system as your business changes and grows with our Customer Training Portal. We offer 24/7 access to a suite of training courses and video content so you can train from anywhere, as well as on-site courses if you prefer in-person learning.
Phones and headsets
Ensure your team has access to the right tools depending on their role, including IP phones, digital softphones, Digital Enhanced Cordless Telecommunications (DECT) handsets, and corded and wireless headsets.
Internet calls with BT Cloud Voice SIP
Spend less on business calls and enjoy more flexibility when you give your phone system the power of the cloud. With BT Cloud Voice SIP, calls are made over your internet connection rather than a traditional phone line – and because calls are prioritised over other internet traffic, you’ll always have a great connection.
On-hold music, messaging and voice recording
Choose from a range of services including professional greeting messaging, digital memory playback devices for customised on-hold marketing messages, and a fully managed suite of messaging services including the regular update of on-hold music plus scheduled marketing messages.
Unified Communicator
Improve your customer service with software that connects your agents’ desktops to the phone system and your data. A notification with your caller’s details will pop up before you answer the call, with an attendant console for complete company-wide control.
Secure Access Control
Safeguard your system with a simple intercom-based solution that can be accessed from a single button. Allow people to control the lock from their BT phone handset and install internal cameras that display images of visitors on your PC screen for greater control.
Audio visual ringing options
Add loud rings and flashing lights for noisy areas where people can’t normally hear the phone ring, so no call ever goes unanswered.
Structured cabling
There’s no need for independent voice and data wiring with structured cabling, as it allows for both – and you can carry out your own moves and changes. Our pricing includes all of the cabling components you’ll need to support your new phone system, and we have specialist structured cabling engineers for a seamless installation.
CallAccountant
Stay on top of every call and control your costs with CallAccountant. Get the big picture on all the calls coming in and going out of your business with in-depth data.
HuntGroup View
The HuntGroup View offers real-time call pattern analysis to help you improve your customer service. Get all the data you need for better call handling, enhanced customer service levels and better business productivity.
FAQs
I’m an IP Office customer. Where can I find help?
Firstly, take a look at our online help to see if we’ve already answered your question. Still need help? Just get in touch with our helpdesk on 0800 378 822.
Can I upgrade my existing phone system or purchase replacement handsets?
Get in touch with us to discuss your needs. We no longer sell systems like BCM and BT Versatility, but we still fully maintain them, including upgrades and replacement office phones for BT Versatility.
The legal stuff
Our prices exclude VAT of 20%
Maintenance of Equipment terms can be found here.
Looking for something else?
The UK’s No.1 dedicated leased line for business with fast speeds and no sharing.
Do more and save money with an internet-based system.