Avaya IP Office

With options from entry-level to mid-range, Avaya IP on-premises phone systems keep your business connected.
Get in touch

Sales0800 707 632009:00 - 17:00 | Monday to Friday
Support0800 800 154Available 24/7
Billing0800 800 15608:00 - 18:00 | Monday to Friday

On-premises office phone systems for every business

On-premises office phone systems for every business

  • The flexibility you need

    Combine the benefits of hosting your own on-premises system with the versatility and advanced features of an IP system.
  • Access from anywhere

    Ensure the right people have access to job-specific software features, so they can work from anywhere with an internet connection.
  • Expert support

    We’ll get you up and running, working with you to survey your site, install the system, bring it online and train your people from just £1,400 excludng VAT.
  • The flexibility you need

    Combine the benefits of hosting your own on-premises system with the versatility and advanced features of an IP system.
  • Access from anywhere

    Ensure the right people have access to job-specific software features, so they can work from anywhere with an internet connection.
  • Expert support

    We’ll get you up and running, working with you to survey your site, install the system, bring it online and train your people from just £1,400 excludng VAT.

Which Avaya IP Office is right for your business?

Why choose BT

Local expertise

Get the right solution for your business from BT Local Business experts.

Outstanding service

Unbeatable local knowledge, national resources and personal service.

The personal touch

We’ll get to know you and your business challenges so we can support you on your journey.

Industry leader

We’re the UK’s leading provider of phone systems.

Industry leader

We’re the UK’s leading provider of phone systems.

Local expertise

Get the right solution for your business from BT Local Business experts.

Outstanding service

Unbeatable local knowledge, national resources and personal service.

The personal touch

We’ll get to know you and your business challenges so we can support you on your journey.

Industry leader

We’re the UK’s leading provider of phone systems.

Local expertise

Get the right solution for your business from BT Local Business experts.

Avaya IP Office in more detail

Included as standard

Proactive Remote Monitoring

We’ll monitor your phone system round the clock to make sure everything is working as it should. If we find a problem, no matter what time it is, we’ll automatically alert our Fault Control Centre so our engineers can start working to fix the faults before you’re even aware of them.

VOIP or traditional lines

Avaya IP Office offers flexibility to make calls over IP rather than using the traditional telephone network.

A single inbox

Keep things simple with your voicemail and email in the same inbox on your mobile, whether you’re at home, on the road, or in the office.

Fast call routing

Route your calls quickly and accurately with built-in intelligence that ensures your calls go straight to the right person.

Multiple device set up

Control calls so they ring simultaneously on your office phones, at home and on your team’s mobiles (not available with IP Office Connect).

Conferencing

Reduce the need to travel with conference calls for up to 128 participants.

Payment options

Spread the load with a choice of finance options.

Help and support

We’re always here for you with a dedicated help desk to support by phone and an online knowledge base. If you have a fault with your system, we’ll respond by the end of the next working day (excluding bank holidays).

Optional extras

Training

Learn how to fine-tune your system as your business changes and grows with our Customer Training Portal. We offer 24/7 access to a suite of training courses and video content so you can train from anywhere, as well as on-site courses if you prefer in-person learning.

Phones and headsets

Ensure your team has access to the right tools depending on their role, including IP phones, digital softphones, Digital Enhanced Cordless Telecommunications (DECT) handsets, and corded and wireless headsets.

Internet calls with BT Cloud Voice SIP

Spend less on business calls and enjoy more flexibility when you give your phone system the power of the cloud. With BT Cloud Voice SIP, calls are made over your internet connection rather than a traditional phone line – and because calls are prioritised over other internet traffic, you’ll always have a great connection.

On-hold music, messaging and voice recording

Choose from a range of services including professional greeting messaging, digital memory playback devices for customised on-hold marketing messages, and a fully managed suite of messaging services including the regular update of on-hold music plus scheduled marketing messages.

Unified Communicator

Improve your customer service with software that connects your agents’ desktops to the phone system and your data. A notification with your caller’s details will pop up before you answer the call, with an attendant console for complete company-wide control.

Secure Access Control

Safeguard your system with a simple intercom-based solution that can be accessed from a single button. Allow people to control the lock from their BT phone handset and install internal cameras that display images of visitors on your PC screen for greater control.

Audio visual ringing options

Add loud rings and flashing lights for noisy areas where people can’t normally hear the phone ring, so no call ever goes unanswered. 

Structured cabling

There’s no need for independent voice and data wiring with structured cabling, as it allows for both – and you can carry out your own moves and changes. Our pricing includes all of the cabling components you’ll need to support your new phone system, and we have specialist structured cabling engineers for a seamless installation.

CallAccountant

Stay on top of every call and control your costs with CallAccountant. Get the big picture on all the calls coming in and going out of your business with in-depth data.

HuntGroup View

The HuntGroup View offers real-time call pattern analysis to help you improve your customer service. Get all the data you need for better call handling, enhanced customer service levels and better business productivity.

FAQs

I’m an IP Office customer. Where can I find help?

Firstly, take a look at our online help to see if we’ve already answered your question. Still need help? Just get in touch with our helpdesk on 0800 378 822.

Can I upgrade my existing phone system or purchase replacement handsets?

Get in touch with us to discuss your needs. We no longer sell systems like BCM and BT Versatility, but we still fully maintain them, including upgrades and replacement office phones for BT Versatility.

The legal stuff

Our prices exclude VAT of 20%

Maintenance of Equipment terms can be found here.

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