On-hold music and messaging
Choose from a range of options to keep your customers entertained when they’re on hold including: professional greeting messaging, digital memory playback so you can create customised marketing messages, and a fully managed suite of services for total control over your on-hold messaging.
Whether you’re a single user business, SME or corporate, add on call recording services on analogue, ISDN2, ISDN 30 and SIP lines. Choose from a range of options including on-demand, all-call recording, selected extensions and mobiles.
With Unified Communicator, you’ll get a screen pop showing all your caller’s details before you answer. It connects your agents’ desktops to the phone system and your database for company-wide visibility and call control.
Secure access control
Access control options from a simple, single button, intercom-based solution. You can access control systems that are connected to either analogue or SIP extensions, and link to BT-installed lock mechanisms, allowing people to control the lock from their handset. We also offer options for internal cameras that display images of visitors on your PC screen for even more security.
Audio visual ringing options
Add extra measures to ensure no call goes unmissed, even in noisy areas where it’s hard to hear the phone ringing. You can add loud rings and flashing lights, as well as paging units so you can make announcements directly from your phone handset, and an interface to connect your existing PA systems to your new BT IP phone system.
Communicate more clearly with a wide range of corded and wireless headsets from well-known brands like Jabra and Plantronics, including mono, duo and premium options.
High-quality cordless phones that use Digital Enhanced Cordless Telecommunications technology, compatible with all of our phone systems including the MiVoice Business and Avaya IP Office.
There’s no need for independent voice and data wiring when you choose structured cabling, as it accommodates both. Consider structured cabling if you’re moving premises, planning an office refurbishment, changing to an IP phone system, kitting out a new building or greenfield site, or struggling with bandwidth-hungry applications like video conferencing and data streaming.
Learn how to fine-tune your system as your business changes or grows in our Customer Training Portal. We offer 24/7 access to a suite of training courses and video content, available from anywhere – great for remote workers and businesses with multiple sites. We also offer on-site courses if you prefer face-to-face training.
Stay on top of every call and control your costs with in-depth data that tracks everything from your busiest times of the day to the cost of outgoing calls by department.