Call tracking for business

Improve your business by getting in-depth analysis of your incoming and outgoing calls.
Get in touch

BT Call Tracker helpdesk0800 328 2006

See the full picture of your call traffic

See the full picture of your call traffic

Being there for your customers or suppliers can be crucial to building relationships. Use your call tracker data to keep the conversation flowing.

  • Analyse calls

    Easily understand your incoming and outgoing traffic with detailed data and reports.
  • Identify problems

    Whether you’re looking for ways to improve, or trying to solve a specific problem, you can dive into your data to find the answers.
  • Measure and track

    With your information at your fingertips you can accurately measure and track how many calls you’re missing, and how many of those hit an engaged tone or are left unanswered.
  • Analyse calls

    Easily understand your incoming and outgoing traffic with detailed data and reports.
  • Identify problems

    Whether you’re looking for ways to improve, or trying to solve a specific problem, you can dive into your data to find the answers.
  • Measure and track

    With your information at your fingertips you can accurately measure and track how many calls you’re missing, and how many of those hit an engaged tone or are left unanswered.

Things you should know

Terms, conditions and the legal bits

BT Call Tracker has no set up or ongoing costs if the service lines you’re asking to be added are included in one of our qualifying BT Calls and Lines packages. If not, see the charges that apply.

For more information, see the Terms and Conditions, located under the Calls and/or Lines packages section.

We can include your PSTN, ISDN lines and Featureline, but cannot include lines with Call Number Interception or Call Signs, UXDS, Broadband, Hosted Voice, SIP, Payphone, Private Circuits or lines not with BT.

For customers on ISDN2e and ISDN30e on AXE10 / System Y exchanges, data is not available on inbound engaged calls and any reports will show these as zero.

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