Being there for your customers or suppliers can be crucial to building relationships. Use your call tracker data to keep the conversation flowing.
Analyse calls
Easily understand your incoming and outgoing traffic with detailed data and reports.
Identify problems
Whether you’re looking for ways to improve, or trying to solve a specific problem, you can dive into your data to find the answers.
Measure and track
With your information at your fingertips you can accurately measure and track how many calls you’re missing, and how many of those hit an engaged tone or are left unanswered.
Analyse calls
Easily understand your incoming and outgoing traffic with detailed data and reports.
Identify problems
Whether you’re looking for ways to improve, or trying to solve a specific problem, you can dive into your data to find the answers.
Measure and track
With your information at your fingertips you can accurately measure and track how many calls you’re missing, and how many of those hit an engaged tone or are left unanswered.
Make sense of your data with detailed reports
Get crucial data on your calls in both report and graph format. Data includes the amount of unsuccessful incoming calls, average time to answer calls and average call length.
Get crucial data on your calls in both report and graph format. Data includes the amount of unsuccessful incoming calls, average time to answer calls and average call length.
Get crucial data on your calls in both report and graph format. Data includes the amount of unsuccessful incoming calls, average time to answer calls and average call length.
Get crucial data on your calls in both report and graph format. Data includes the amount of unsuccessful incoming calls, average time to answer calls and average call length.
Feel well looked after with free help and support
You’ll find a comprehensive set of FAQs and a full user guide that should answer most questions. If you need more help, call our UK-based helpdesk on 0800 328 2006 or email us.
You’ll find a comprehensive set of FAQs and a full user guide that should answer most questions. If you need more help, call our UK-based helpdesk on 0800 328 2006 or email us.
You’ll find a comprehensive set of FAQs and a full user guide that should answer most questions. If you need more help, call our UK-based helpdesk on 0800 328 2006 or email us.
You’ll find a comprehensive set of FAQs and a full user guide that should answer most questions. If you need more help, call our UK-based helpdesk on 0800 328 2006 or email us.
Call anywhere in the country for just £16.29 excluding VAT a month.
One million customers
More than 900,000 of you trust BT with your business lines.
24/7 supportRound-the-clock online fault reporting and service status.
Unlimited UK calls
Call anywhere in the country for just £16.29 excluding VAT a month.
One million customers
More than 900,000 of you trust BT with your business lines.
24/7 supportRound-the-clock online fault reporting and service status.
Things you should know
Terms, conditions and the legal bits
BT Call Tracker has no set up or ongoing costs if the service lines you’re asking to be added are included in one of our qualifying BT Calls and Lines packages. If not, see the charges that apply.
For more information, see the Terms and Conditions, located under the Calls and/or Lines packages section.
We can include your PSTN, ISDN lines and Featureline, but cannot include lines with Call Number Interception or Call Signs, UXDS, Broadband, Hosted Voice, SIP, Payphone, Private Circuits or lines not with BT.
For customers on ISDN2e and ISDN30e on AXE10 / System Y exchanges, data is not available on inbound engaged calls and any reports will show these as zero.
