Question 1

Do I need a particular mobile device to use Teams Phone Mobile?

Accepted Answer

You can use whatever devices your team currently has. However, you will find the better your device the more you’ll get from the platform.

Question 2

Do I need the Teams Phone Mobile app or a smartphone?

Accepted Answer

Teams Phone Mobile can be used on non-smartphones and without the app, so you can still benefit from the core functionality. Naturally, the experience will be better if you’re using the Teams app on a smartphone.

Question 3

Can Teams Phone Mobile replace my fixed line?

Accepted Answer

If you find it difficult to get fixed line access due to your location or distance to an exchange, Teams Phone Mobile could be the solution. Provided you have good EE coverage, your desk-based Teams users could use Teams Phone Mobile as a primary connection. In-building coverage boosters are also available if needed.

Question 4

Can I add advanced call recording to my service?

Accepted Answer

Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.

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