Microsoft Teams Operator Connect
Operator Connect streamlines how your business connects Microsoft Teams to the public phone network. With BT, you get a direct, secure link to Teams Phone without complex setup or hardware. It’s fast to deploy, easy to manage, and backed by our expert support, giving your teams reliable calling from anywhere, on any device.
From £3.76 per subscription, per month*.
Operator Connect streamlines how your business connects Microsoft Teams to the public phone network. With BT, you get a direct, secure link to Teams Phone without complex setup or hardware. It’s fast to deploy, easy to manage, and backed by our expert support, giving your teams reliable calling from anywhere, on any device.
From £3.76 per subscription, per month*.
Choose your package
Flexible pricing allows you to pick a package that meets your business needs.
There is a 15% discount on 60 month and a 10% discount on 36 month Standard and Pro Calling packages ordered. All discounts will be shown in the order summary.
There is a 15% discount on 60 month and a 10% discount on 36 month Standard and Pro Calling packages ordered. All discounts will be shown in the order summary.
Fast to set up, easy to manage
BT and Microsoft for Operator Connect
BT is one of Microsoft’s leading cloud solutions partners, adopting Microsoft solutions in over 170 countries.
With Microsoft’s partnership and BT’s expertise in digitally transforming your business, choosing Operator Connect through BT allows for a seamless process to improve your communications.
Learn more about our partnership with Microsoft.
Why choose BT for Operator Connect?
Pick the experts who’ve helped countless companies make the switch.
Operator Connect FAQs
What is the difference between Direct Routing and Operator Connect?
Operator Connect works best for organisations without complex requirements or set-ups. It’s for those looking for a quick transition to cloud calling.
Direct Routing provides more flexibility, allowing organisations to integrate existing telephony solution with Microsoft Teams. It also allows you to integrate other critical functions like SBC (session border control) and call centre technology.
Can I keep my existing Teams numbers, or do I need to port them?
You can run multiple voice services side by side. If you have a Microsoft Calling plan, Direct Routing or even Operator Connect from another provider you can leave that in place and add our service beside it.
If you have numbers with a different supplier that you want to keep, you can port these across. You will need to allow additional time for the numbers to be released from your outgoing carrier to us.
Can I have a mix of number porting and new numbers at the same time?
Yes. We generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.
Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.
What is the minimum number of Operator Connect users I can order?
The current minimum order is 20 users, with a minimum of 10 users per site.
Which license do I need to unlock Operator Connect?
Operator Connect is an option in Microsoft’s cloud calling portfolio for you to migrate your existing telephony to Teams. To make external PSTN calls from within your Teams tenant across our voice network via Operator Connect, each user you want to assign a phone number in Teams will need access to Microsoft Teams and a Teams Phone System license.
All the connectivity and infrastructure is managed by ourselves as a cloud service to you. But remember, you’ll need Microsoft Teams with an E1, E3, Plus Phone System add-on license or an E5 License which automatically includes the Phone System License.
The bare minimum requirements to use Operator Connect are:
Microsoft Teams (Included in most 365 plans, but not all)
Teams Phone System
Agreement with an Operator Connect provider like us.
How quickly can I deploy Operator Connect in my organisation?
We can deploy Operator Connect within days, but this does depend on the country and whether you prefer a new set of phone numbers, or to port your existing ones over to us.
We will work with you to get you up and running as soon as possible, but please note deployment is likely to take longer when we need to port phone numbers.
Which countries is your Operator Connect service available in?
Our service is currently available in 21 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, and the United States.
Can I add advanced call recording to my service?
Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.
*Terms and conditions
Pricing
Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business registration and a minimum term. See www.bt.com/terms for full T&Cs.