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Premium Broadband renewal - 24 months

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For users that want high internet use with IT support and Office 365 Small Business

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Estimated speeds

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We're open 8am - 6pm Monday - Friday


We aim to provide you with the fastest speed available on your line.

Find out more about our commitments under the code of practice.


BT Business Smart Hub

The UK's most powerful wi-fi signal vs major UK broadband providers.

See the test report

Important price changes

Just so that you know ...

We're changing some of our prices from 1st January 2018. Find out what's changing below ...

Included as standard

Access to 5 million BT Wi-fi UK hotspots

Online fault reporting and diagnostics available 24/7 365 days a year.

As the account holder you'll continue to get one free BT Wi-fi unlimited subscription which is worth £15 a month.

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and independent businesses, find your nearest BT Wi-fi hotspots here.

We’ve got hotspots all over the UK, including at:

  • Thistle, Hilton, and Hastings hotels
  • Starbucks, coffee shops, railway stations, and shopping areas
  • Conference centres, exhibition venues, and law courts
  • Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
  • Welcome Break motorway service stations

 

BT Sport app for smartphone and tablet

Enjoy the BT Sport app, for your personal, non-commercial viewing of unmissable live sport on your smartphone or tablet.

The BT Sport app is available to new BT Business customers taking Premium Broadband, Unlimited Infinity or Premium Infinity. Once your broadband is installed, you can download the app and login using your BT ID and password which we have emailed with your order.

As well as the BT Sport channels, you’ll also be able to watch Box Nation and exclusive live sporting action like the Premier League, UEFA Champions League, and the Aviva Premiership Rugby.

Designed to be enjoyed on a smartphone or tablet, you can’t connect it to - or watch the BT Sport app through - a TV or web browser.

The BT Sport app is available on iOS, Android and Windows 10 smartphones and tablets.

If you’re using an iOS or Android device, you’ll also be able to relive those edge-of-your-seat moments or watch multi-angle replays with our enhanced video player, which is available on major sporting events like the Premier League and Champions League games.

And if you make use of the 5 million-plus BT Wi-Fi hotspots around the UK, you’ll be able to watch without eating into your data allowance.

BT Device Protection by Symantec

Protect your business on any device, anywhere. Internet security and anti-virus protection for PCs, Macs, tablets and smartphones.

Why would I want BT Device Protection?

It gives your business vital online protection for three devices on each user licence. You can keep your systems and data safe and protect your business from the thousands of threats that appear on the internet every day.

Rely on the same best-in-class security used to protect the largest enterprises.

With Premium Broadband or Premium Infinity, you get BT Device Protection (one user licence) worth from £4.99 a month included for the length of your broadband contract.

Supported browsers

  • Internet Explorer 9.0 and higher
  • FireFox 47.x
  • Chrome 53.x
  • Edge 1.0
  • Safari 7 and higher

System requirements

  • Windows 7 and higher
  • Mac OS X 10.9 and later
  • iOS 8.x and later
  • Android 4.2+

From £4.99 a month for each user licence (covering three devices)

PC support 24/7

Technical support for your broadband and up to 3 PCs, 24 hours a day.

We call our IT experts "Tech Heads" and they are there to help you with a wide range of IT problems, not just broadband. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs).

Our UK-based agents are available 24/7 and are free to call.

Broadband support 24/7

Continued support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.

Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.

  • Support centres are available 24/7 and free to call
  • Online chat is available 8am to 8pm Monday-Friday
  • Fault reporting and tracking are always available online
  • The Help section of our website has answers to many frequently asked questions
  • See if other customers can help on our community support forum

If we can’t help you remotely, we can send one of our engineers to fix it –

  • For Premium Broadband we'll aim to fix your fault by the end of the next working day

The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.

Up to 10 email addresses

You can personalise these by creating email addresses for your different business areas in order to manage incoming emails. 

For example:                                                             

service_yourcompany@btconnect.com
sales_yourcompany@btconnect.com
info_yourcompany@btconnect.com

Why BT Business?

24/7 technical support
Free BT Wi-fi included

FAQs

Will I lose service if I renew?

The service is not affected in the event of a contract renewal.

Equally, the services remain unaffected if you choose not to renew the existing contract. In this case there will be no new Minimum Period, however a 28 day notice period will exist should you wish to leave.

Does 'Unlimited' really mean unlimited?

Yes!

Will I need a new router?

No you won't. You can carry on using the hub you already have. This saves you hassle of installing a new one.

How do I access the more than 5 million BT Wi-fi hotspots around the UK?

Select the BT Wi-fi network from the available networks on your device then login with your '@btconnect.com' details (we gave you these when you joined us).

To make it really easy, there's also a BT Wi-fi app.

Find out more with our BT Wi-fi FAQs and videos

How quickly will I be back up and running if something goes wrong?

It depends on the type of broadband or fibre that you have. The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.

Premium broadband
We'll aim to fix your fault by the end of the next working day.

Things you need to know

Legal stuff

Terms and legal stuff for you to download

BT Business Broadband terms can be found at www.bt.com/terms under the Broadband and Internet Services dropdown in the menu.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

See our terms and conditions.

BT Sport app

The BT Sport app is only available to new BT Business customers taking a Premium Broadband, Unlimited Infinity, or Premium Infinity service, either as a standalone purchase or as part of a package with a BT Business phone line.

BT Sport content is subject to change at any time.

The app is available for personal, non-commercial use and will only work on iOS 7 and above, Android OS 4.1, and Windows 10 smartphones and tablets. You can use the app to stream BT Sport programming on a maximum of two compatible devices at the same time.

See our terms and conditions.

Information about speed estimates

The speed ranges indicated above are estimates. Your actual broadband speeds will depend upon a number of factors, including the distance of your premises from the exchange, the quality of your line, the number of people using the broadband connection simultaneously, and the equipment you use.

It can take up to ten days for the line to settle at its maximum stable speed. Find out more about the types of things that could impact your broadband service.

Information about the Code

We've signed up to Ofcom’s Voluntary Business Broadband Speeds code of practice.

We aim to provide you with the fastest speed available on your line. Find out more about our commitments under the code of practice.

How to contact us

Our chat agents are based in the UK

Chat open / Monday-Friday

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    0800 169 0065

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