Switch today, get connected tomorrow with 4G Assure backup internet

A reliable broadband connection backed by our 4G network.

4G Assure – ISPA Award winner for Best Customer Solution 2019.  

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4G Assure Dongle

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0800 028 2075

Monday - Friday 08:00 - 18:00


0845 600 6156

Monday - Friday 09:00 - 17:00

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You'll never lose business because of a lost connection

4G Assure brings you a reliable connection your business can count on – with the UK’s first and only broadband that can automatically switch to 4G. So you’ll always stay connected. It’s a clever little innovation that helps small businesses stay connected if you experience an interruption to your fixed broadband service.

Next-day 4G connection
As soon as we confirm your order we’ll courier your equipment to you. So you can be up and running, downloading from the internet, sharing files, connecting with clients, the very next day.

If your broadband’s off, we’re on it
We know instantly if your broadband has switched to 4G, so we can focus on fixing it. While 4G Assure keeps you connected.

Award-winning solution

We are proud to announce that we are this years winner of the Internet Services Providers’ Association (ISPA) award for Best Customer Solution with 4G Assure. We believe that staying connected is vital to your business. With 4G Assure, you have a reliable connection backed by our 4G network. So you can always stay connected.

The ISPA is the UK's Trade Association for providers of Internet services - read more about the ISPA award.

Get connected with the latest hubs

Business broadband with 4G Assure is compatible with the BT Business Smart Hub and the BT Business Hub 5.

New to BT? Sign up to a broadband or fibre package with 4G Assure and we’ll send the BT Business Smart Hub with 4G Assure as soon as we confirm your order. When it arrives, you can get online straightaway using 4G.

Want to add 4G Assure to your current BT broadband? If you don’t have a BT Business Smart Hub or Hub 5, it’s easy to upgrade your hub when you order 4G Assure.

Broadband with 4G Assure – in a nutshell

With 4G Assure, you’ll never lose business because of a lost connection. Our video shows you how it works.

Broadband with 4G Assure – watch the case study

See how broadband with 4G Assure helps keep Robin Hill Construction connected.

Broadband with 4G Assure – see the case study

See how broadband with 4G Assure helps keep Mie Mani salon connected.

Read the case study here

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FAQs for 4G Assure

How quickly will the 4G backup connection activate?

When we detect that your broadband is down, our 4G backup internet will switch on within 90 seconds. While your 4G  is active, we’ll work to fix whatever caused the temporary outage so you can get up and running on your broadband again.

Things you need to know

The legal stuff

Always Connected Guarantee for 4G Assure

Included with Enhanced bundles only.

If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. 4G Assure works over copper, fibre and static IP.

The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. 84% UK 4G coverage as of December 2019.

We deliver 4G Assure the next day if your order is placed by 12pm Monday to Friday and you pass credit checks.

Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.

If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation.

To be eligible for compensation you must report a fixed line failure in the correct manner.

You’re restricted to one compensation claim per month. Compensation will be paid once the fixed line fault is resolved.

For full details, please see the Terms for Business, Broadband and internet section of our terms and conditions

From 01 June 2020: Equipment ownership, returning items, and non-return fees

BT owns all BT Broadband Smart Hubs, 4G Assure dongles, and Cloud Voice Express phones sent to customers from 01 June 2020 – unless you’ve bought the equipment from us outright.

If we send you any equipment to replace a hub, 4G Assure dongle, or Cloud Voice Express phone we own, please return the old items. If you leave BT, please return all the items we own.

You have 60 days to return the equipment we own, including the time for us to send you a returns bag. How to return items free of charge

If you don’t return the equipment we own, you may need to pay a non-return fee. View details of the non-return fee.

ISPA award

*Awarded Best Customer Solution 2019 by ISPA.

“Best Customer Solution 2019” is a trade mark of the Internet Services Providers’ Association, used under licence.



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