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Operator Connect for Microsoft Teams

Make mobile and landline calls directly from Microsoft Teams on a network built for speed, resilience and security. From £3.55 per user, per month*.

Make mobile and landline calls directly from Microsoft Teams on a network built for speed, resilience and security. From £3.55 per user, per month*.

Collaboration and calling combined  

Collaboration and calling combined  

Simplify your comms. Operator Connect lets you keep your number, and make and receive calls, all from within Microsoft Teams.

  • Simple pricing

    We offer straightforward package pricing with no set-up fees for orders of 10 or more users per site.
  • Deploy quickly

    If you already have Microsoft Teams you can quickly set up Operator Connect. It’s even faster if you choose new numbers.
  • Training and support

    We provide on-demand 24x7 technical support and user adoption training – helping you make the most of your investment.
  • Simple pricing

    We offer straightforward package pricing with no set-up fees for orders of 10 or more users per site.
  • Deploy quickly

    If you already have Microsoft Teams you can quickly set up Operator Connect. It’s even faster if you choose new numbers.
  • Training and support

    We provide on-demand 24x7 technical support and user adoption training – helping you make the most of your investment.

Choose your package

Flexible pricing allows you to pick a package to suit your business needs.
Basic
Calls are charged separately
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number

 

From £3.55, Ex VAT per user, per month.

Pricing is subject to annual inflation rise and excludes VAT or any other tax. T&Cs apply.*

Standard
Domestic calls included
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number
  • Inclusive of domestic calls

 

From £5.54, Ex VAT per user, per month.

Pricing is subject to annual inflation rise and excludes VAT or any other tax. T&Cs apply.*

Pro
International calls included
 
  • 24/7 support
  • Proactive quality monitoring
  • End user adoption
  • Voice channel
  • Phone number
  • Inclusive of domestic calls
  • Inclusive of international calls

 

From £9.50, Ex VAT per user, per month.

Pricing is subject to annual inflation rise and excludes VAT or any other tax. T&Cs apply.*

smiling woman at a workstation

Get 10 free users for 30 days 

If you’re happy with the trial and want to deploy Operator Connect, there will be a minimum order of 10 users, with a minimum of 5 users per site. T&Cs apply*  

Fast to set up, easy to manage

Get people talking 

Operator Connect is a simple and secure way to enhance collaboration in your business.

Why choose BT for your cloud calling

Pick the experts who’ve helped countless companies make the switch. 

Sustainability

Our network operates on 100% renewable electricity, and our cloud calling solutions are up to 95% more efficient than on-site set-ups.   

Secure and compliant

We can keep you compliant with complex in-country regulations, while our dedicated teams safeguard you and your people against cyber-threats.  

Experts in transformation

With over 30 years of experience we ensure a seamless transition and will help you make the most of your new collaboration tools.  

Your needs met

We provide a wide range of digital workplace solutions – offering you a complete, cloud-first collaboration experience.  

Sustainability

Our network operates on 100% renewable electricity, and our cloud calling solutions are up to 95% more efficient than on-site set-ups.   

Secure and compliant

We can keep you compliant with complex in-country regulations, while our dedicated teams safeguard you and your people against cyber-threats.  

Experts in transformation

With over 30 years of experience we ensure a seamless transition and will help you make the most of your new collaboration tools.  

Your needs met

We provide a wide range of digital workplace solutions – offering you a complete, cloud-first collaboration experience.  

FAQs

Operator Connect works best for organisations without complex requirements or set-ups. It’s for those looking for a quick transition to cloud calling.

Direct Routing provides more flexibility, allowing organisations to integrate existing telephony solution with Microsoft Teams. It also allows you to integrate other critical functions like SBC (session border control) and call centre technology.

You can run multiple voice services side by side. If you have a Microsoft Calling plan, Direct Routing or even Operator Connect from another provider you can leave that in place and add our service beside it.

If you have numbers with a different supplier that you want to keep, you can port these across, but you’ll need to allow additional time for the numbers to be released from your outgoing carrier to us.

Yes. We generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.

Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.

The current minimum order is 10 users, with a minimum of 5 users per site.

For any site with fewer than 10 users an additional one-time charge of £250 will occur.

Operator Connect is an option in Microsoft’s calling portfolio for you to migrate your existing telephony to Teams.  To make external PSTN calls from within your Teams tenant across our voice network via Operator Connect,  each user you want to assign a phone number in Teams will need access to Microsoft Teams and a Teams Phone System license.

All the connectivity and infrastructure is managed by ourselves as a cloud service to you.  But remember,  you'll need Microsoft Teams with an E1, E3, Plus Phone System add-on license or an E5 License which automatically includes the Phone System License.

The bare minimum requirements to use Operator Connect are:

  • Microsoft Teams (Included in most 365 plans, but not all)
  • Teams Phone System
  • Agreement with an Operator Connect provider like us.

You can sign up to a minimum contract of 12 months, and up to a maximum of 3 years. 

You can trial 10-users free for 30 days (T&Cs apply*).

All you need to do is give consent to BT within your Teams Admin Center (TAC) portal, along with your emergency contacts. We’ll create your order and start the trial. You can cut the trial short at any time.

At the end of the trial, if you want to deploy Operator Connect, there will be a minimum order of 10 users required, with a minimum of 5 users per site. For any sites with fewer than 10 users an additional one-time charge of £250 will occur.

We can deploy Operator Connect within days, but this does depend on the country and whether you prefer a new set of phone numbers, or to port your existing ones over to us. 

We will work with you to get you up and running as soon as possible, but please note deployment is likely to take longer when we need to port phone numbers.

Yes, you can, but early termination fees will apply. Any charges will be based on the number of subscribed users and the remaining length of the subscription. 

Our service is currently available in 21 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, and the United States. 

*Terms and conditions

Pricing is subject to annual inflation rise and excludes VAT or any other tax.

  • 10 user free trial with no rental or usage charges.
  • All free trial users must be on the same site.
  • New numbers only.
  • Trial numbers will stop working at the end of the trial period. New numbers will be created for the production service.
  • You will be covered by Operator Connect service support.
  • Standard calling package included domestic calls only. International calls are not permitted during trials.

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