Professor Sultan Mahmud, Director of Healthcare, BT, reflects on a conference held to mark the inauguration of BT’s Vanguard Innovation Programme. The event was an opportunity for NHS IT leaders, partners, and BT’s healthcare team to discuss some of the big challenges facing the health and care system, and how technology and data can be used to address them. 

I had the privilege of leading a BT conference that started to shape the blueprint for us to help the NHS embed new technologies successfully.

The event was held at BT’s Headquarters at One Braham, London, to mark the inception of our Vanguard Innovation Programme, which will work with leading trusts/networks to co-create solutions that can be scaled across the NHS. As part of the programme, we’re talking to eight of the biggest and leading NHS organisations across the UK and giving them the full support of our resources. We want to understand their challenges, help them to solve these and create safe environments for effective innovation.

Our event brought together expert leaders from the NHS, our partners, and BT’s healthcare team, to discuss those big challenges, how we can use technology and data to address them, and how the vanguard programme will bring those insights to life. 

In the workshops there was an inspiring debate on the future of data in healthcare. We found broad agreement that digital and communications technologies can be powerful tools for positive change, if used correctly and with the right clinical support.

It’s well known that health and care organisations need electronic patient records that support and don’t burden professionals with workflow automation and decision support tools. We agreed that those records need to integrate with each other and with communications tools so clinicians working in multi-disciplinary teams can truly deliver joined-up care. 

We discussed the benefits of analytic capability, virtual wards, remote monitoring, and personalised advice and care services that will enable patients to move from hospitals to the community and to their own homes keeping them safe at every stage. 

The good news is that much of this technology already exists. But the message that came through loud and clear is that there is a ‘lack of translation and adoption’. We need to work hard to implement and make best use of the digital tools available as they will only help the future of better care if used and created in the right way with the right clinical personnel. 

We heard time and again that those barriers include inadequate infrastructure, a lack of interoperability, inconsistent deployments, misalignment with workflows and pathways, a lack of digital skills, and the danger of digitally excluding those patients who need us most. 

So, when I say that our BT healthcare team will stand with the NHS in these testing times, I mean that we will devote our skills and resources to help break down those barriers by creating a safe space for innovation for the frontline teams. 

How will we do that?

Well, the first thing I want to say is that we will do it very differently to the way we have done it before.

We’ve understood the answer lies with the clinical experts and not the expert businesses.

Our approach will be to work closely and collaboratively with the NHS. At the conference, I explained that this is a story that we will tell in three parts; 

Not only have we invested in our Vanguard Innovation Programme, but we have also invested in a Clinical Advisory Board that brings together an expert and respected team of clinicians with decades of experience in frontline healthcare. 

These leading professionals will help us to make sure that our new healthcare solutions meet NHS needs, improve system outcomes, engage clinicians, and work for patients. Ultimately, they are the very challenge that we need to ensure we have the right modus operandi and focus on quality healthcare.

The only way that this will work is if we keep things simple, so no two vanguards will work on the same thing. The idea is to share learning and adopt principles and foundations where they will fit. This way we share and grow together building a new community of practice.

However, we will make sure that the solutions they develop are applicable to the challenges being faced by other organisations and that they will be able to scale to address them.

I am committed to making sure that the depth of knowledge that we have in BT, and what we will develop through the Vanguard Innovation Programme, can be transferred to the wider health and care system, for the benefit of all. This isn’t about one organisation becoming the outstanding provider, but one where we offer the population outstanding delivery of care. 

I have spent most of my career working in the NHS, most recently as Chief Innovation, Integration and Research Officer at The Royal Wolverhampton Hospitals NHS Trust. 

When I joined BT a year ago, people told me that it was a bold change of direction: that I was jumping from one large organisation to another and setting myself a whole new set of challenges in the process. They were right.

However, I love a challenge. I also believe that the NHS will face further crises in its current form if it doesn’t start to think and behave differently; and the technology companies that can help and support, need to do the same.

BT has a long history of supporting the NHS and social care organisations. We put significant spend into R&D and have world class facilities at One Braham, London and at Adastral Park, with our brand-new health innovation centre. 

Our recent conference was open, honest and invigorating; but it was only the beginning of our story. Now, through our Vanguard Innovation Programme we will bring together amazing people, build a community of expertise, offer support and look to transform care in an authentic and supportive manner. We are ready and waiting.