Before diving into device-level diagnostics, you can check to see if there are broadband issues in your area. Head to our Service Status page where you can check for known outages or planned maintenance.

If no area-wide broadband issues are reported, the next step is to assess your own setup:

1. Check your hub or router – Ensure it's powered on, and all cables are securely connected.
2. Restart your equipment – Reboot your router and connected devices. This simple step often resolves temporary glitches.
3. Verify your account status – Unpaid bills can lead to suspended service. Log into your BT Business account to confirm your billing status.
4. Firewall and security software – These can block internet access. Temporarily disable them to test connectivity.

Here are a few ways to fix broadband connection problems:

• Run diagnostic tests – via your BT Business account. These tests identify common issues and suggest fixes.
• Check service performance – View real-time status of your broadband, phone line, and other services.
• Book an engineer – If online fixes don’t resolve the issue, you can book an engineer when it’s convenient for you.

Reporting faults online is often faster and more secure. You’ll receive updates and can track progress without repeating information already linked to your account.

If you’re looking for the fastest, most stable connection, why not check out our full fibre broadband offers, among our business broadband deals.

Related content

For further help, have a look at our detailed guides on:

• Fixing broadband connection problems. 
• Reporting a fault online.
• How to report a BT line or broadband fault.
• What do the lights mean on my BT Business Hub?