When you’re looking for a sustainable business broadband provider, you should consider the following criteria:
- Carbon footprint transparency.
- Renewable energy usage.
- Circular economy initiatives.
- Sustainable supply chain practices.
We’re leading the way in enabling connectivity without compromising on environmental responsibility with our business broadband packages, meaning you can achieve both environmental and business goals.
Pioneering the path to net zero and circularity
We’re at the forefront of sustainability transformation in telecoms. With a vision to become a net zero business, we’re not only reducing our own carbon footprint, but also empowering customers to make greener choices. Our goal to become a fully circular business means that we’re optimising our resource use and minimising waste across our entire production and consumption cycle.
Our sustainability goals: ambitious targets, tangible benefits
Our Carbon Reduction Plan 2025 outlines a comprehensive roadmap to achieve net zero emissions across our operations by March 2031, and across our partners and customers by March 2041.
Key milestones include:
- 90% reduction in operational emissions (Scopes 1 and 2) by 2031.
- 42% reduction in supply chain emissions (Scope 3) by 2031.
- Over 5.5 million tonnes of CO₂ saved for customers since FY22 through our products and services.
Our strategy is validated by the Science Based Targets initiative (SBTi), making sure we’re in line with the global goal of limiting warming to 1.5°C.
Circular economy: redefining resource use
We’re building a circular business model that prioritises reuse, remanufacturing, and recycling. By 2030, we aim to become a fully circular business, and by 2040, we’re planning for an ecosystem that minimises waste and maximises resource usage.
Some of our circular practices include:
- Refurbishing broadband routers, which cuts carbon emissions by up to 90% compared to manufacturing new ones.
- Recycled packaging and materials in BT Business Hubs.
- Device trade-in and repair schemes, with over 2.9 million home hubs and 140,000 mobile devices returned and reused or recycled in FY25.
Sustainable networks and operations
We’re investing in energy-efficient full fibre and 5G networks, which not only reduce emissions but also enhance resilience against climate risks like flooding and heat.
We’ve also:
- Transitioned 18% of our fleet to electric vehicles, with plans to reach nearly 8,000 EVs by 2026.
- Cut global energy consumption by 100 GWh in FY25 alone.
- Shifted to 100% renewable electricity across our global operations.
Empowering customers and suppliers
We support over a million UK customers in their sustainability journeys. Through tools like the Digital Carbon Calculator and Carbon Network Dashboard, you can easily monitor and reduce your emissions.
We also work with suppliers to meet stringent sustainability criteria, encouraging transparency and climate action through initiatives like the SME Climate Hub and 1.5°C Supply Chain Leaders.
Grow your business, shrink your footprint
Choosing a sustainable broadband provider means looking beyond speed and reliability – it’s about choosing a partnership that shares your environmental values. Together, we can drive meaningful change to support both business growth and climate goals.
