Customer-focused

• Personalised promotions and discounts

• Enhanced loyalty schemes

• Improved in-store experience (QR codes) 

• Click and Collect notifications

• Order tracking

• Billing alerts

• One-time passwords 

• Personalised videos (e.g. year-in-review)

• Chatbots and virtual assistants

• Conversational customer support
   

Employee-focused

• Work shift allocation

• Assessment of employee satisfaction

• In-store announcements for staff 

Our fully integrated AR and VR digital solutions are delivered by our highly experienced digital technology team, who provide ongoing training and development to our customers’ staff.

We offer the complete solution for businesses looking to stay ahead of the curve, with cutting-edge, easy-to-use digital solutions such as Smart Messaging, and immersive solutions like AR and VR, that can help drive enhanced customer experience and engagement.

Building an agile, high-performance, cloud-centric network infrastructure is critical to adopting any advanced new digital innovations.

And as the third largest investor in research and development over the past 10 years, with a portfolio of over 4,700 patents, our commitment to innovation is so long-standing it’s become embedded in our DNA.

As the UK’s leading telecoms company in delivering seamless, secure and sustainable digital infrastructure, we’re ideally placed to provide a fully integrated service, at scale, for UK retailers looking to enhance shopping experiences for their customers.