How the world’s oldest remaining building society embraced a digital future with BT Cloud Work

Scottish Building Society case study: BT Cloud Work

Scottish Building Society switched seamlessly to all-IP with BT Cloud Work,  bringing huge benefits to employees.

Scottish Building Society case study: BT Cloud Work

Scottish Building Society switched seamlessly to all-IP with BT Cloud Work,  bringing huge benefits to employees.

Scottish Building Society is the oldest remaining building society in the world, trusted by thousands to help them buy homes and save for the future. In order to continue to deliver consistently for its members and employees, it needed to embrace digital transformation and adopt the latest technology. By switching to all-IP with BT Cloud Work, the business has enabled hybrid working, giving its employees more freedom to work remotely, while strengthening its security. Ensuring its members’ finances are safe, as they get on and climb the property ladder.

The challenge

Scottish Building Society had been experiencing issues with its analogue phone system, and with  the PSTN switch off in 2027 drawing ever closer, it was the ideal time to upgrade the company’s communications. Switching to BT Cloud Work enabled the business to adopt a more flexible, hybrid working model, giving its employees more freedom to deliver the best possible service for members. However, it had to be sure that new ways of working wouldn’t compromise its strict financial compliance and data security.

With BT Cloud Work, Scottish Building Society were able to move all its communications quickly and seamlessly to the cloud and benefit from a single platform that could easily adapt to its changing needs. Cloud Work also enabled employees to work collaboratively, efficiently and securely from remote locations for the first time. Giving them the flexibility to work together and serve members more effectively, with no disruptions.

With BT Cloud Work we don’t have to be tied down to a physical location, but can offer the same excellent level of customer service our members expect.
Alison QuilterHead of IT, Scottish Building Society

The solution

Scottish Building Society handles hundreds of member enquiries each day, so high-quality voice calls and seamless communication is critical. The business was already using a BTnet leased line, so we suggested BT Cloud Work, provided by RingCentral. It would bring all the society’s communications together on a single platform and enable employees, working on-site or remote, to access a full suite of voice, video and messaging services from any device.

As a financial organisation trusted with people’s money, data security, GDPR and compliance are extremely important. BT Cloud Work includes seven layers of application security and compliance protections so employees can work securely from anywhere and communicate with total confidence.

Our partnership with RingCentral is helping customers embrace innovative communication solutions so they can digitally transform with confidence.
Alison QuilterHead of IT, Scottish Building Society

The result

Switching to all-IP with BT Cloud Work has been a game changer for Scottish Building Society. It’s allowed the business to embrace hybrid working and be more productive, efficient and secure. Employees can now make and take calls through a single platform on any device, speeding up response times and making it easier for customers to get in touch.

Call volumes are easier to manage now too, as the building society can upscale or downscale call queue members depending on demand. It also means teams don’t have to move to different locations to help other relationship centres during busy periods. 

Having everything in the cloud has also improved Scottish Building Society’s operational resilience. Being able to switch seamlessly to the mobile app means employees can work from any device, anywhere. Ensuring communications are available 24/7, while maintaining full control of all its communications, even in a crisis situation. And all with the highest level of security and compliance protections, to always maintain confidence.

The switch to all-IP has enhanced the society’s operational resilience and our ability to ensure communications are available 24/7, protected with cyber security systems.
Alison QuilterHead of IT, Scottish Building Society
BT Cloud Work, provided by RingCentral
BT Cloud Work, provided by RingCentral

The BT and RingCentral partnership helps your business collaborate with colleagues and customers over voice, video and messaging.