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Digital transformation
Ransom Spares case study: Keeping connected with BT Business Broadband
Ransom Spares, a business with 11,000 orders shipping every week, needed a broadband connection that wouldn’t fail. Thanks to BT Business broadband, their business is now permanently online.
October 26, 2023
Digital transformation
Ransom Spares case study: Keeping connected with BT Business Broadband
Ransom Spares, a business with 11,000 orders shipping every week, needed a broadband connection that wouldn’t fail. Thanks to BT Business broadband, their business is now permanently online.
October 26, 2023
With several large remote warehouses requiring strong connectivity to manage orders as a crucial part of Ransom Spares e-commerce business, they needed a consistent broadband connection that wouldn’t fail.
BT Business Broadband provides Ransom Spares with a reliable, fast connection that they can trust, keeping the business running smoothly.
Ransom Spares now have excellent connectivity throughout their warehouses, ensuring the business is always online. Since switching to BT hubs, they’ve had no downtime, helping them operate at peak capacity.
Ransom Spares is an online family-run business based in Somerset, England. Supplying spare parts for household and garden appliances in both the trade and consumer space, they’re committed to providing high-quality products and excellent customer service. Promoting a ‘make and mend’ culture, Ransom Spares are helping customers keep their appliances running for longer.
The challenge
For an e-commerce business such as Ransom Spares, a strong broadband connection is essential in almost every part of their day-to-day operations. With 11,000 orders shipped nationwide to customers every week, business is built around connectivity and uninterrupted internet access. Three 5,000 square foot warehouses containing thousands of spare parts also demand a strong broadband connection with uninterrupted coverage across the premises.
Warehouse staff require a fast and reliable connection as they navigate the warehouses to locate the right parts for orders, whilst packing agents scan each item before distributing to delivery couriers. Powerful connectivity doesn’t just begin and end across the three warehouses that are the hub of the business. Remote service agents need a consistent, steady connection to communicate with the warehouse teams, from chasing orders, checking stock and organising collections, to simply answering customer queries.
Consequently, a strong connection is key for Ransom Spares to maintain high standards of customer satisfaction and ensure the business operates as smoothly as possible.
We want to experience seamless logistics and unparalleled customer service, and that’s why we choose BT.
The solution
Ransom Spares initially considered a wide range of broadband suppliers, with BT Business Broadband ultimately selected due to offering the best speeds and coverage. As a business that heavily relies on e-commerce, prioritising a powerful internet connection was a must, making BT Business Broadband an ideal solution. Additional hubs were also provided by BT to ensure that the entirety of each warehouse was covered so warehouse staff didn’t have to worry about any drops in connection when fulfilling orders.
The BT Business broadband line had been seamlessly operating for a number of years without any downtime. However, an alternative provider’s hub, providing coverage in one of the warehouses through the BT Broadband connection, caused major issues when the hub failed.
With a crucial warehouse left without an internet connection, Ransom Spares were faced with an inability to pack and distribute orders. Reliant on many orders being sent out daily, this loss of connectivity had the potential to severely disrupt operations. To continue running as efficiently as possible, Ransom Spares immediately prioritised getting their business back online.
With the existing broadband connection supplied by BT, Ransom Spares got in touch with our support team who provided a new BT hub with next day delivery to get the warehouse back up and running quickly. In the meantime, their EE backup SIM stepped up to ensure that the business was able to stay online in the short-term.
The result
With BT Business broadband now being delivered through BT hubs throughout the warehouses, Ransom Spares have since suffered zero downtime, allowing them to continue to deliver a seamless service for customers without impact to business operations.
Simply put BT provides a vital lifeline that enables us to operate efficiently and effectively, ensuring our customers receive the service they deserve.
We’ve got you covered
Keep your business running smoothly with our range of broadband and internet solutions, so you can concentrate on the important stuff.
We’ve got you covered
Keep your business running smoothly with our range of broadband and internet solutions, so you can concentrate on the important stuff.
We’ve got you covered
Keep your business running smoothly with our range of broadband and internet solutions, so you can concentrate on the important stuff.
