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BT Business bill charges | BT Business
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BT Business bill charges

Charges depend on the products and services you have and fall under one of five categories.

Regular charges – on-going services you receive like your phone lines, broadband, and mobiles. These are charged for in advance of the coming billing period.

Usage charges – calls you make, text messages you send, or data you use. Go to Previous bills in My Account for a full breakdown of your calls.

Adjustments – anything we’ve changed on your bill to correct an error we made, or because you’ve given us new information.

Discounts – money you’re saving as part of a package deal or offer.

One-off charges connecting your services, repairs, late payment, or reconnection (covered in detail below). These include any credits we make to your account.
 

Understanding your bill charges

These accordions explain the charges that you’re most likely to see on your bill and why.

Your first bill

Connection charges

Activation Charges

Excess construction charges

Repair charges

Delivery fees

Paper bill fees

Late-payment charges

Reconnection-after-non-payment charges

Payment processing fees

Classified paid line entry fees

Early termination fees (held to term charges)

Cease charges

Reconciliation fees

 

See what more you can do faster and easier with My Account and the BT Business App.

Manage your bill quickly and easily with the BT Business App

Download the BT Business app from the App Store or Google Play today, or scan the QR code to download directly. Or text App to 81192 to download straight to your device.

BT Business App QR Code
Download from the Apple App Store
Download from the Google Play Store
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