Charges depend on the products and services you have and fall under one of five categories.
Regular charges – on-going services you receive like your phone lines, broadband, and mobiles. These are charged for in advance of the coming billing period.
Usage charges – calls you make, text messages you send, or data you use. Go to Previous bills in My Account for a full breakdown of your calls.
Adjustments – anything we’ve changed on your bill to correct an error we made, or because you’ve given us new information.
Discounts – money you’re saving as part of a package deal or offer.
One-off charges connecting your services, repairs, late payment, or reconnection (covered in detail below). These include any credits we make to your account.
Understanding your bill charges
These accordions explain the charges that you’re most likely to see on your bill and why.
Your first bill
Connection charges
Activation Charges
Excess construction charges
Repair charges
Delivery fees
Paper bill fees
Late-payment charges
Reconnection-after-non-payment charges
Payment processing fees
Classified paid line entry fees
Early termination fees (held to term charges)
Cease charges
Reconciliation fees
See what more you can do faster and easier with My Account and the BT Business App.
Manage your bill quickly and easily with the BT Business App
Download the BT Business app from the App Store or Google Play today, or scan the QR code to download directly. Or text App to 81192 to download straight to your device.
