Deal with bills

Pay your bills, discuss your bills, or query charges with us.

Find your product

Quick help

How to set up mobile data on your mobile phone
 

Understanding your data allowance

WhatsApp

We advise using your mobile for a better experience.
Monday-Friday 08:00-18:00

WhatsApp us

Call us

You'll need your device and account or mobile number when you call.

0800 800 156
Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702

 

Call charges

0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge

 

To protect your account and data, we’ll need to verify you’re authorised to discuss the account. Please view our security check information before contacting us.

 

Quick help

Paper bill fees and how to avoid them

BT Business bill charges
 

Online billing explained

Self-serve to save time

Manage bills and payments yourself online 24/7 – no need to call.

 Log in to My Account

Get a copy of a bill

All your tax-compliant bills from the last 26 months.

 Get a copy of a bill

Pay a bill

Choose your preferred way to pay – by card, BACS, and more.

 Pay a bill

Direct Debit payments

Set up, change or cancel a Direct Debit yourself online.

 Direct Debit

Live chat

The easiest way to get in touch with us, chat with an advisor. Monday-Friday 09:00-17:00

WhatsApp

We advise using your mobile for a better experience.
Monday-Friday 09:00-17:00

WhatsApp us

Call us

Try live chat or WhatsApp to get in touch before calling.
 

0800 800 156
Mon-Fri 08:00-18:00 and Sat 08:00-17:00 

 

Call charges

0800 & 0808 - Free from UK numbers
08702 - Charges vary
0845 - 5p/min plus your network provider access charge

Get things done online, quickly

Log in to My Account

My Account lets you easily manage billing accounts, orders, services, roles, faults and more, all from one place.
Log in

Pay a bill

Pay your bill with a debit or credit card now.
Pay a bill

Check a service status

Check the service status for your BT Business broadband, phone line or cloud-based service.
Check a service status

Report a fault

Run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.
Fix a fault

Track a fault

Track the progress of any faults you've reported, 24/7.
Track a fault

Track my order

Track your order, or check your delivery and appointment details.
Track my order
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Help and support

Need help with a specific product or service? View our step-by-step articles, guides, FAQs and video tutorials.


Get help and support

Helpful resources

BT Business app

View bills, set up and manage devices, check service status, speed and much more.


Download the app

Get help from our BT Business Community

Ask questions and read helpful blog articles in our forum for BT Business customers.

Visit the BT Business Community

Save time, online

Here are some hassle-free ways to get help without picking up the phone. Available 24/7.


View our online tools and services