Cloud Voice Express is a digital line that lets you make and take calls over the internet.
Find out how to activate your service. And if you’ve ordered equipment, learn how to set it up.
How to activate your service
There’s a few simple steps you’ll need to take to get your service activated.
1. Download the Cloud Voice Express app
Firstly, download the Cloud Voice Express app from the App Store or Google Play, or scan the QR code to download it directly. Or text CVEapp to 81192.
2. Log in to the app and follow the instructions
Once you’ve downloaded it, you can log in using your My Account details – if you haven’t got an account already, we’ll email you instructions on how to get one set up.
We recommend you log in on your service activation date, which is the date your new digital phone line should hopefully be ready to use. We’ll email this date to you. You’ll also be able to view the date when you track your order, or in the app if you log in sooner.
Important: occasionally, your service might not be ready to activate straight away on that date. We’ll send you an email when it’s ready.
Once you’ve logged in to the app, follow the instructions on the screen.
If you’re transferring an existing phone number
If we’re setting up a new phone number for you
What you can do once your service has been activated
Once your Cloud Voice Express service has been activated, you can start using your new digital phone line.
Your next steps will depend on what you ordered from us.