What is Cloud Voice Express
Cloud Voice Express (CVE), included with the BT Business Fibre bundle, lets you make and take business calls on your landline number from anywhere - whether at home, in the office, or on the move.
Cloud Voice Express
Cloud Voice Express (CVE) is a hosted VoIP phone system designed for small businesses, offering the full functionality of a traditional phone line with the flexibility of the cloud - powered by reliable digital service, without compromising on quality.
Cloud Voice Express (CVE) is a hosted VoIP phone system designed for small businesses, offering the full functionality of a traditional phone line with the flexibility of the cloud - powered by reliable digital service, without compromising on quality.
Seamless, smart, and flexible calling
- Replacement for fixed landlinesCVE replaces traditional fixed landline services (also known as PSTN) with a modern Voice over IP (VoIP) service that operates over fibre or mobile networks.
- Mobile app compatibilityUse the CVE mobile app, available on Google Play and the Apple App Store, to make and receive calls directly from your mobile device or even divert calls if needed.
- Multi-number and location supportThe service supports up to four phone numbers and can be used across four different business locations.
Discover how Cloud Voice Express can support your business
On the go? Use the app to make and take calls on your Cloud Voice Express business number, wherever life takes you. So customers and your team have just one number to remember, and know it’s you when you call.
Our UK Unlimited Call Plan offers seamless, unlimited calling and includes an inclusive office phone—making it an affordable and hassle-free solution for your business communication needs.
Pushed for time? Use the app to turn your voicemails into easy-to-browse text. So you can read what you need to know now, and get back to work, faster.
Got lots of business contacts? No problem. With just a couple of taps, you can copy your phone’s contact list into the app. So everyone’s number is to hand when you need to call.
Want a voicemail greeting that tells people it’s you? Use the app to record something personal. Or, if you like, choose a more standard, pre-recorded greeting.
Can’t pick up a call yourself? Use the app to divert it to someone else in your team or to your voicemail. If you know you won’t be free, you can even schedule call diverts in advance.
Ready to use Cloud Voice Express?
Explore broadband deals
Browse our broadband deals and include Cloud Voice Express as a digital line if you’re not already on a BT broadband plan.
Go to My Account
Already a BT broadband customer? Log in to My Account to add Cloud Voice Express to your existing plan.
Never miss a call with the mobile app
Got Cloud Voice Express? Stay connected and do things faster, wherever you’re working, with our dedicated app.
To get the app, text CVEapp to 81192. Or download from the App Store or Google Play.
Why BT
24/7 support
Our dedicated 24/7 UK-based helpdesk is on hand to help fix any problems, whenever you need it.
Reliable network
Named by Gartner as the UK’s leading network service provider, and certified by CESG, ours is a network you can trust.
Industry leader
We’re the UK’s leading provider of cloud-based phone systems for small and medium businesses.
World-leading security
Our 3,000 security experts protect our networks from more than 6,500 cyber-attacks each day.
Terms, conditions and legal stuff
You can find our standard Terms and Conditions at www.bt.com/terms. For full Terms and Conditions and Service Level Agreements (SLAs) visit the Cloud Voice Express heading at business.bt.com/terms, under Products dropdown.
Discover more VoIP services
A hosted VoIP phone system for growing SMEs, Cloud Voice combines all the features of a traditional phone system with the flexibility of the cloud.
Our cloud-optimised, mobile-first communications platform lets your people collaborate effectively, from anywhere.
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