RETAIL TECHNOLOGY SOLUTIONS

Help your retail business deliver better experiences, support your people, improve security and operate more effectively.

Explore how connectivity, communications, networking and cyber security solutions from BT can help you respond to changing customer needs and achieve your business goals.

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The challenges facing the retail industry

Retail is changing fast, and the pressure is growing. To stay competitive, retailers need to improve customer experience, protect their business, support employees, reduce operational complexity and make measurable progress against sustainability goals.

Customers expect more

Customers move effortlessly between online, mobile and physical stores. Retailers need consistent, personalised experiences across every touchpoint.

Cyber risk is increasing

Retailers face increasing cyber threats while protecting customer data, compliance requirements, payment systems and business-critical operations.

Employees need better support

Employees need simple, secure access to tools and information so they can serve customers effectively.

Complex operations

Retailers must optimise operations, modernise infrastructure and maintain resilience while reducing complexity and operational expenditure.

Solutions built for modern retail

From customer experience and workforce transformation to operational efficiency and cyber security, BT combines industry expertise with proven technology and services to help retailers achieve measurable outcomes.

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Solutions

Meet customer expectations

Simplify operations, reduce complexity and improve visibility across stores, networks and supply chains.
BT helps retailers connect online and in-store journeys, creating the personalised, consistent experiences that build loyalty, increase basket value and make every interaction easier for customers.
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Solutions

Improve efficiency and control costs

Modernise operations, simplify infrastructure and reduce costs without compromising resilience.
Bring together connectivity, infrastructure and expert support to simplify operations across stores, networks and supply chains. BT helps retailers reduce complexity, improve visibility, increase productivity and control costs without compromising performance.
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Solutions

Secure your business

Protect your business from cyber threats, simplify compliance and manage complex technology across your estate.
Secure networks, managed security services and expert guidance helps retailers safeguard customer data, strengthen compliance, reduce risk and keep critical operations running smoothly.
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Empower your workforce

Help your teams work more efficiently, despite growing demands.
Give employees secure access to the tools, connectivity and support they need to work effectively from anywhere. BT helps retailers improve collaboration, boost productivity, support employee well-being and enable colleagues to deliver better customer experiences.

How we help retailers succeed

Combining industry knowledge, connectivity, security and infrastructure expertise we support some of the world's best-known organisations on their digital transformation journeys.

Read more about how organisations use BT solutions to modernise operations and improve customer experiences.

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Retail case studies

Discover how connectivity and security are helping retailers create better customer experiences and more resilient operations.
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The future of retail

Learn about the technology trends reshaping retail and how businesses can prepare for the next phase of digital transformation.
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Network connectivity: The future unlocked

The future unlocked. Explore BT research showing how investment in digital networks can boost productivity, innovation and growth across industries, including retail.

We chose BT because we share a focus on delivering standout customer experiences. Our digital plans demand full visibility, control and security of applications and data crossing our network so we can join up in-store and online experiences for customers and colleagues alike.

Steve RempelSenior Vice President and International Chief Information Officer, Walgreens

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Supporting the National Trust for a fully connected future

Discover how SD-WAN with BT is powering the National Trust, creating a more secure and resilient connection with flexibility for the future.

The future of retail is here

BT and EE are helping retailers to use connectivity to empower staff and do the best for your customers by creating digital-first environments.

Digital retail solutions

Find out how to transform the shopping experience from warehouse to online and in-store.
Meet our retails leader

Simone Chetcuti

Simone

Retail & Business Services Sales Director - BT Business



Simone Chetcuti is a Sales Director at BT Business with over 20 years' experience helping large private sector organisations unlock growth through technology and digital transformation. She leads teams serving Retail, Consumer, Charity and Business Services customers.