Retail case studies

As customer expectations change, the tools needed to improve the retail experience for your shoppers also need to evolve. Discover how we’ve helped other retail businesses create great customer experiences and touchpoints to deliver best-in-class results.

Transforming Screwfix’s customer service operations

man wearing headset looking at screen

Screwfix needed a flexible, future-proofed contact centre that would enable them to react quickly to customer issues. After helping them transform their operations they can now achieve in minutes what used to take days.

Screwfix case study

Retail case studies

Results (6)
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Connectivity

Nokia case study

29 October 2021
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Cloud services

Global SD-WAN rollout case study

08 May 2020
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Connectivity

Case study: PetShopBowl

29 October 2019
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Contact centres

Carrefour Argentina case study

06 May 2018

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