Customer contact solutions

Expand your communication channels for your customers and give them the choice of how to interact. Create great experiences and touchpoints to deliver best in-class customer experiences.
Get in touch

Thinking of joining us?0800 345 798409:00 - 18:00 | Monday to Friday
Existing customers0800 085 595709:00 - 18:00 | Monday to Friday

Empower your customers

Empower your customers

Expand your communication channels for your customers and give them the choice of how to interact. Create great experiences and touchpoints to deliver best in-class customer experiences.

  • Make it personal

    Give your customers the choice of how they want to communicate, from voice and video through to social media and chat.
  • Drive better outcomes

    Use intelligence and automation to get better customer outcomes, from quicker resolutions to faster transactions.
  • Keep your data safe

    Integrate resilient customer engagement platforms that are secure from both inside and outside threats.
  • Make it personal

    Give your customers the choice of how they want to communicate, from voice and video through to social media and chat.
  • Drive better outcomes

    Use intelligence and automation to get better customer outcomes, from quicker resolutions to faster transactions.
  • Keep your data safe

    Integrate resilient customer engagement platforms that are secure from both inside and outside threats.

Solutions for your business

Unify your comms with Cloud Work CC

In partnership with RingCentral, Cloud Work CC gives you a fully integrated contact centre solution that unifies the customer experience with message, video, and phone calling wherever you are.

Hungry for improvement

As a company producing nutritious food for the health and social care sector, Apetito is an essential service to vulnerable customers. The ability to call into Apetito and place orders or report issues is vital. Find out how Cloud Work CC gave Apetito’s customers a seamless experience, making it a piece of cake to get in touch.
Read the case study (PDF)

Our solution for Cambridge University

The university’s telephone system couldn’t handle their growing demands. They needed a cost-effective, scalable solution. And we delivered with Cisco Unified Communications Manager.
Read the case study

Why BT

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.

You can rely on our network

Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.

We’re security specialists

We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.

We’re investing in your future

We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.

We’re people obsessed

We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.