Customer contact solutions
Expand your communication channels for your customers and give them the choice of how to interact. Create great experiences and touchpoints to deliver best in-class customer experiences.
Expand your communication channels for your customers and give them the choice of how to interact. Create great experiences and touchpoints to deliver best in-class customer experiences.
Empower your customers
Empower your customers
Expand your communication channels for your customers and give them the choice of how to interact. Create great experiences and touchpoints to deliver best in-class customer experiences.
- Give your customers the choice of how they want to communicate, from voice and video through to social media and chat.
Make it personal
- Use intelligence and automation to get better customer outcomes, from quicker resolutions to faster transactions.
Drive better outcomes
- Integrate resilient customer engagement platforms that are secure from both inside and outside threats.
Keep your data safe
- Give your customers the choice of how they want to communicate, from voice and video through to social media and chat.
Make it personal
- Use intelligence and automation to get better customer outcomes, from quicker resolutions to faster transactions.
Drive better outcomes
- Integrate resilient customer engagement platforms that are secure from both inside and outside threats.
Keep your data safe
Cloud freedom
The cloud gives your hybrid team the power of their desk phone wherever they are, so they can manage their calls on the move, deciding where and when to take calls.
The cloud gives your hybrid team the power of their desk phone wherever they are, so they can manage their calls on the move, deciding where and when to take calls.
The cloud gives your hybrid team the power of their desk phone wherever they are, so they can manage their calls on the move, deciding where and when to take calls.
The cloud gives your hybrid team the power of their desk phone wherever they are, so they can manage their calls on the move, deciding where and when to take calls.
Peace of mind
With features such as 24/7 digital surveillance, password protection and remote wiping, your people and business data are safe even if one of your phones falls into the wrong hands.
With features such as 24/7 digital surveillance, password protection and remote wiping, your people and business data are safe even if one of your phones falls into the wrong hands.
With features such as 24/7 digital surveillance, password protection and remote wiping, your people and business data are safe even if one of your phones falls into the wrong hands.
With features such as 24/7 digital surveillance, password protection and remote wiping, your people and business data are safe even if one of your phones falls into the wrong hands.
Offer choice
Give your customers the flexibility to contact you in the way that works best for them. Use features such as route calling and smart messaging to send requests to specific people, based on team, location and skill set for a fast response time.
Give your customers the flexibility to contact you in the way that works best for them. Use features such as route calling and smart messaging to send requests to specific people, based on team, location and skill set for a fast response time.
Give your customers the flexibility to contact you in the way that works best for them. Use features such as route calling and smart messaging to send requests to specific people, based on team, location and skill set for a fast response time.
Give your customers the flexibility to contact you in the way that works best for them. Use features such as route calling and smart messaging to send requests to specific people, based on team, location and skill set for a fast response time.
Increase revenue
Never miss an opportunity. The more calls you answer, the more sales you make. Taking your business with you on the go means you won’t lose out on opportunities. And giving your people what they need to do their best work maximises efficiency.
Never miss an opportunity. The more calls you answer, the more sales you make. Taking your business with you on the go means you won’t lose out on opportunities. And giving your people what they need to do their best work maximises efficiency.
Never miss an opportunity. The more calls you answer, the more sales you make. Taking your business with you on the go means you won’t lose out on opportunities. And giving your people what they need to do their best work maximises efficiency.
Never miss an opportunity. The more calls you answer, the more sales you make. Taking your business with you on the go means you won’t lose out on opportunities. And giving your people what they need to do their best work maximises efficiency.
Improve customer service
Unified communications connects you with your customer centre’s data, giving you visibility over your team and operations. Features such as call recording, safely stored in the cloud, helps you keep up with standards and regulations.
Unified communications connects you with your customer centre’s data, giving you visibility over your team and operations. Features such as call recording, safely stored in the cloud, helps you keep up with standards and regulations.
Unified communications connects you with your customer centre’s data, giving you visibility over your team and operations. Features such as call recording, safely stored in the cloud, helps you keep up with standards and regulations.
Unified communications connects you with your customer centre’s data, giving you visibility over your team and operations. Features such as call recording, safely stored in the cloud, helps you keep up with standards and regulations.
Solutions for your business
Improve your contact centre performance and deliver a superior customer experience.
Give your customers the freedom to engage with your business on their terms, whenever and however they want.
Manage your customer interactions more effectively and deliver an exceptional customer experience.
Webex contact centre
Improve sales conversations, customer retention and satisfaction scores with Webex Contact Centre with BT.
Unify your comms with Cloud Work CC
In partnership with RingCentral, Cloud Work CC gives you a fully integrated contact centre solution that unifies the customer experience with message, video, and phone calling wherever you are.
Hungry for improvement
As a company producing nutritious food for the health and social care sector, Apetito is an essential service to vulnerable customers. The ability to call into Apetito and place orders or report issues is vital. Find out how Cloud Work CC gave Apetito’s customers a seamless experience, making it a piece of cake to get in touch.
Read the case study (PDF)
Our solution for Cambridge University
The university’s telephone system couldn’t handle their growing demands. They needed a cost-effective, scalable solution. And we delivered with Cisco Unified Communications Manager.
Read the case studyWhy BT
We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified communication solutions. We’ll help you define your strategy and provide end-to-end management to simplify your operations.We’re people obsessed
We put your people at the core of all solutions so they get a more enjoyable digital, physical and secure experience, which means they can work more efficiently and generate more value for you.You can rely on our network
Our network is trusted by thousands of organisations to keep them safe. And our experts can work with multiple technologies and legacy systems to create a single, secure network for your business, too.We’re security specialists
We protect governments, critical national infrastructure and global corporations from more than 6,500 daily cyber-attacks. This gives us an overview of the complex security threat landscape, so our 3,000 security experts can help better protect your organisation.We’re investing in your future
We’ve invested £2.5 billion in research and development over the last five years. And we’ve filed more than 10,000 patents since 1990, so we’re always pushing the boundaries of how we can help you achieve your goals.You may also be interested in
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