Cloud Voice customer on a Cloud Voice phone

Help setting up Cloud Voice and calling features

You can get the most from BT Cloud Voice using the Cloud Voice Business Portal. From setting up calling features to managing your service, it’s quick and easy using this intuitive tool. Log in to your Business Portal today, and start getting more from BT Cloud Voice. Exclusively for Cloud Voice customers.

Go to Cloud Voice Business Portal

You can get the most from BT Cloud Voice using the Cloud Voice Business Portal. From setting up calling features to managing your service, it’s quick and easy using this intuitive tool. Log in to your Business Portal today, and start getting more from BT Cloud Voice. Exclusively for Cloud Voice customers.

Go to Cloud Voice Business Portal

Cloud Voice feature guides

Want to get your Cloud Voice calling features set up in the Business Portal, fuss-free?

Check out our feature guides – all with helpful instructions, and some with videos too.

 

 

Set up new Cloud Voice users

Before a colleague can use Cloud Voice, your administrator will need to add them to the system. So set up a new user, and give them access to everything Cloud Voice offers.

Help setting up new users

Create an Auto Attendant

Put your callers in control. Auto Attendant gives them a voice menu to transfer straight to their contact without going through an operator or receptionist.

Help with Auto Attendant

Configure a Hunt Group

Hunt Groups won’t leave your callers hanging. You can choose how their call will be answered – plus give your people the ability to pick up particular incoming calls.

Help with Hunt Groups

Set up Call Forwarding for users

Want incoming calls to automatically go to a particular number? It’s easy to choose how and when this happens. With Call Forwarding, you can divert calls without delaying your callers.

Help with Call Forwarding

Set up Voicemail for users

You can record your own voicemail message or choose a Cloud Voice greeting – and then decide when your callers will automatically hear a message, and leave their own for you.

Help with Cloud Voice voicemail

Set up Simultaneous Ring

With Simultaneous Ring, you can allow incoming calls to ring up to 10 devices at the same time. This can stop any calls getting missed, even when you’re away from your primary device.

Help with Simultaneous Ring

Set up Company and Group Contacts

It’s easy to add all your contacts to Cloud Voice and share them with your colleagues. As a Cloud Voice adminstrator, you can set up directories and give your people access to them.

Help with Group Contacts

Set up Time and Holiday Schedules

Time Schedules and Holiday Schedules are key for Auto Attendant. Set these and you can manage working hours, lunch breaks and time off – both for individuals and sites.

Help with Time Schedules

Handset help

If you need help setting up your Cloud Voice handset, we have PDF guides available for all our Cisco, Yealink, VVX, Poly, Polycom and DECT models.

View PDF guides
Cloud Voice panel in Repair Centre

Guided help to set up calling features

Our BT Repair Centre can also guide you whilst you're setting up or updating Cloud Voice calling features yourself online.

 

  1. First log in as if you were fixing a fault
  2. Select the Cloud Voice panel to get started
  3. Then follow the same steps our agents would talk you through.

 

It’s another way you can set up Cloud Voice to suit your needs. 

Guided setup using Fix a Fault
Help centre in Cloud Voice portal, showing ‘Assist me’ button

Log in to use our 'Assist me' feature

When you use the Cloud Voice Business Portal, help is never far away. Look out for the Assist me button at the top of every page. If you need a helping hand with Cloud Voice, calling features and more, just give it a click. Plus there’s the Help centre, for useful articles and support. 

Go to Cloud Voice Business Portal
Cloud Voice training on the ucSKILLS website

Don't miss out on Cloud Voice training

Cloud Voice customers can register for unlimited 24/7 access to tutorials, videos and training materials. Provided by our training partner iTEL on the ucSKILLS website, there’s guidance on using every Cloud Voice calling feature, site visits, 121 Guru sessions and more. Choose Cloud Voice training that’s right for you (you may even have it in your package already) then start exploring ways to get the best from Cloud Voice.

Find training on ucSKILLS
Get help with training