Digital Assist

Digital Assist is BT's guidance and learning experience for Digital Voice for Business. Included with every Digital Voice for Business service, it provides administrators and users with access to support content, learning resources and step-by-step guidance to help them get started and use the service effectively.

Explore Digital Assist features

Successful onboarding with expert guidance

Access videos, guides and learning pathways designed to help users and administrators get started quickly.

  • Enable self-service

    Give users access to information and guidance when they need it.

  • Support ongoing use

    Access resources that help users understand and use Digital Voice for Business features and functionality.

  • Improve user confidence

    Help administrators and end users make the most of their Digital Voice for Business service.
person working from home using laptop and mobile phone

How Digital Assist supports Digital Voice for Business users

Whether you're onboarding new users, helping administrators manage services or encouraging wider feature adoption, Digital Assist provides resources to support your organisation at every stage.


  • Guided learning pathways
  • Step-by-step support resources
  • User and administrator guidance
  • Easy access through the Business Portal

To get started with Digital Assist you'll need:


  • An active Digital Voice for Business service
  • Access to the Business Portal
  • A compatible browser, such as Chrome, Firefox, Safari or Edge
  • User or administrator access to the service

Frequently asked questions

  • Yes. Digital Assist is included with every Digital Voice for Business service.

  • Digital Assist is available through the Business Portal.

  • No. Digital Assist provides self-service guidance and learning resources. If you're experiencing a service fault or technical issue, you'll still be able to contact BT through the appropriate support channels.

Why choose BT for Digital Assist Pro

We’re part of the nation’s fabric

BT plays a critical role in keeping businesses and organisations connected and secure all over the UK. We’re the trusted provider that keeps organisations running and efficient across the nation.

We work with businesses of all sizes

We work with businesses of all sizes, as well as having a long-standing history with the NHS, 999 emergency services, and local central government.

We’re secure from every angle

We keep businesses protected with products and services that are secure by design and monitored by over 40,000 devices, day and night, and backed by over 3,000 cyber security experts. This means customers can focus on running their business in full confidence that their business will remain protected.

We partner with the best

We partner with industry leaders to provide customers with comprehensive and innovative solutions that can be tailored to their needs. This is backed by our end-to-end delivery and managed services, available 24/7, enabling customers to easily find and deploy a fitting solution.