BT One Phone

A unified customer experience

Route customers directly from your mobile, so calls are always answered by the right person wherever they are.

Answer first time, every time  
With connected devices on a cloud phone system, you can speak to customers from anywhere – so you’ll never miss another opportunity.

One portal for easy control 
Combine your mobile and fixed numbers on one platform – add, remove, change users, settings, features, spend and more.

Simplified system 
One phone system. One online management portal. One monthly bill – with a dedicated helpdesk to help your business stay connected.

 

In a league of its own

From the office to the pitch, read our case study on how BT One Phone helps Queens Park Rangers Football Club stay connected and in control.

Download QPR case study (PDF)

The installation itself was seamless and we didn’t miss any calls. All of our engineers’ SIM cards were transferred without any problems. I couldn’t have asked for more.

Tom ScottOperations Manager, Plumbcare

Powering Plumbcare’s emergency call outs

Discover how a BT-hosted phone system helped Plumbcare simplify multiple phone systems, spiralling costs, and helped co-ordinate staff in the field effectively.

See the Plumbcare case study

Why choose BT for your inbound voice solutions

We prioritise people. Our solutions are designed for a more enjoyable digital, physical, and secure experience.

Leading provider

We’re recognised by Gartner as the leading network service provider in the UK and certified by the UK Government.

Security

Our team of 3,000 security specialists safeguard governments, critical national infrastructure, and global businesses from over 6,500 daily cyber attacks.

Innovation

We’ve invested more than £2.5 billion in research and development over the last five years. We’re continuously exploring new possibilities.

FAQs

Landline calls via mobile

Give yourself and your team freedom, flexibility and control over business calls by routing numbers, including those from landlines and other mobiles, to BT One Phones.

Wi-Fi Calling

When there’s no mobile signal, call and text using wi-fi instead – currently a limited service, but we're working to support more phones with Wi-Fi Calling in the future.

Online portal and mobile app

Manage everything about your business mobiles and calls online. Set up and remove users, cancel and block SIMs, change your call routing on the spot – and so much more.

Office-friendly features

You don’t have to be remote to enjoy the benefits of BT One Phone. Office-based workers can be connected to the same system and use all the features in the same way. This means everyone is set up and ready when flexibility is necessary.

Unlimited UK calls and texts

You’ll only have one predictable monthly bill with unlimited calls, texts and data bundles – an average of £35 per user per month ex VAT. You can also keep on top of who’s using what, with real-time reporting, data alerts and caps.

Roaming near and far

Minutes, texts and data can be used in the EU, in the same way they would be in the UK at no extra cost. For travel outside the EU, we charge a small daily fee, which varies according to whether you’re in one of the 14 Business Zones, or 53 World Zones.

Office-quality UK connectivity 

With 4G and access to over five million free BT Wi-Fi hotspots across the UK, you can experience office-quality connectivity, no matter where you work.

Free calls to colleagues

All calls made to other BT One Phone users in your company are free, no matter where in the world you – or they – are.

A single point of contact

From day one, you’ll have a dedicated implementation manager who’ll take care of everything before, during, and after installation. You’ll also have 24/7 access to the BT One Phone helpdesk to report lost or stolen SIMs.

Call recording

With this easy to set up and use monthly subscription feature, you can:

  • Record all mobile calls
  • Record all desk-based phone calls
  • Record all UK calls made to or from your landline, mobile, or extension number
  • Store all recordings in safe UK data centres for up to seven years.


MobileIron Cloud – security services

Never worry about the security of customers and business again, by securing and managing all mobiles, and their data. It features:

  • One simple online portal for full control of all mobile devices
  • Remotely set passwords, switch off functions and manage configurations and restrictions
  • Create an app catalogue to recommend and restrict what each user can choose
  • If a device is ever lost or stolen, you can remotely lock it, trace it or wipe it, making sure no sensitive information is seen or lost.


Jamf – Apple device management

Manage your devices remotely, connect securely and protect against growing threats.

  • Great insight: into your data usage across the organisation
  • Control: set rules around access to services and apps, as well as monitoring data usage
  • Safe: blocks harmful and inappropriate sites such as gambling or social media
  • Protection: detects and defends against mobile threats to devices, such as malware, phishing, crypto jacking, data exfiltration and network attacks
  • Management: through a single portal, which gives you the control and flexibility you need to succeed.

Travelling in the EU

There are no extra charges when you use your UK allowances in the EU, which means you can use your BT One Phone just as you would back home. You won't be charged for getting calls or a text either.


Travelling outside the EU

BT One Phone has two roaming options that let you use your UK allowances for voice, text and data abroad. You can add yours using the BT One Phone portal. They apply a small charge.

Option one: Business Zone – chosen from the nine most popular business destinations: Australia, Canada, China, India, Israel, New Zealand, Turkey, USA and US Virgin Islands.

Option two: World Zone – expands to 44 countries outside the EU: Australia, Canada, China, India, Israel, New Zealand, Turkey, USA, US Virgin Islands, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Brazil, British Virgin Islands, Turks & Caicos Islands, Cayman Islands, Dominica, Kenya, Grenada, Haiti, Hong Kong, Indonesia, Jamaica, Japan, Kuwait, Malaysia, Mexico, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Thailand, Trinidad & Tobago, United Arab Emirates.

BT One Phone is subject to credit check, business registration and a minimum term. Minimum period of service and Minimum Revenue Commitment applies. All onsite installations are subject to survey. Charges may go up during your plan. Terms and conditions apply. Full terms and conditions and Service Level Agreements (SLAs) can be found under the BT One Phone heading at business-bt-com-cs.poc.digital-ent-int.bt.com/terms-and-conditions.

You may also be interested in

Skip To Carousel Navigation Controls

Optimise Cloud Contact

Discover cloud contact centre solutions to inform better operational decisions, increase productivity and improve customer experience.

Webex Contact Centre

A virtual call centre solution, allowing customer agents to work remotely and answer customer enquiries by phone, SMS or chat.

Global SIP

Discover a digital alternative to traditional voice services. SIP services are available to customers in over 180 countries around the world.