Improve performance while reducing overall costs with Webex Contact Centre’s omnichannel and artificial intelligence (AI) features.
Customer need prediction
Use data and analytics to match customers with your best available agent.
Centralised management
Tailored dashboards increase your productivity and lower your total cost of ownership.
Always on
Built-in disaster recovery seamlessly redirects call centre traffic during emergencies.
Build a contact centre for the future
Find out why you need to meet the contact centre expectations of your customers and agents – with Webex Contact Centre.
Why choose BT for customer contact
Strong partnerships
We’re long-standing partners of over 30 years with Cisco – one of only five elite Cisco gold-certified partners, globally.
Global connectivity
We have physical access nodes in more than 47 countries, originations from more than 180, and terminations to anywhere in the world. Our cloud platforms are supported by nine cloud contact hubs globally.
World-leading deployment
We can help you move to the cloud, transform your customer service and simplify your network. It’s why the world’s biggest companies use our services, platforms, and partners to connect and protect what matters most.
Our user adoption services
We provide a user adoption and training program, so you can transition to your new service with confidence.
Allow your people to make internal and external calls to mobiles or landlines from Webex – and take advantage of the rich array of calling features offered via the cloud.
Enjoy immersive virtual meetings with secure, integrated audio, video and content sharing – a first-class collaboration experience for teams of any size, anywhere, and on any device.
