Microsoft Teams Operator Connect enables your business to make and receive business calls directly in Microsoft Teams. BT connects Teams Phone to the public telephone network (PSTN), giving you a simple cloud-based calling solution that works across desktop, mobile and Teams-certified devices.
BT is one of Microsoft's leading voice and workplace partners. Operator Connect is built natively into Microsoft Teams, delivering a seamless calling experience backed by BT's global network, expertise and support.
With Operator Connect from BT, you can simplify how you manage business calling in Teams, with a secure connection to the public telephone network and support from a trusted provider.
Get your Microsoft licences, Teams Phone and Operator Connect service from one provider, making it easier to buy, deploy and manage your Teams calling solution.
Flexible packagesChoose from flexible packages designed to suit your business needs, with straightforward pricing and no set-up fees for orders of 20 or more subscriptions.
Simple pricing We offer straightforward package pricing with no set-up fees for orders of 20 or more subscriptions.
Deploy quickly If you're already using Microsoft Teams, Operator Connect can be up and running quickly so users can start making and receiving calls in Teams sooner.
Training and support We provide on-demand 24x7 technical support and user adoption training – helping you make the most of your investment.
Choose your package
Flexible pricing helps you choose the right package for your business, with contract based discounts ranging from 5% to 20%. The applicable savings will be shown in your order summary.
Please note: Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business regulation and a minimum term. See www.bt.com/terms for full T&Cs.
Why choose BT for Operator Connect?
Pick the experts who’ve helped countless companies make the switch.
Sustainability
Our network operates on 100% renewable electricity, and our cloud calling solutions are up to 95% more efficient than on-site set-ups.
Secure and compliant
We can keep you compliant with complex in-country regulations, while our dedicated teams safeguard you and your people against cyber threats.
Experts in transformation
With over 30 years of experience we ensure a seamless transition and will help you make the most of your new collaboration tools.
Your needs met
We provide a wide range of digital workplace solutions – offering you a complete, cloud-first collaboration experience.
Operator Connect FAQs
What is the difference between Direct Routing and Operator Connect?
Operator Connect works best for organisations without complex requirements or set-ups. It’s for those looking for a quick transition to cloud calling.
Direct Routing provides more flexibility, allowing organisations to integrate existing telephony solution with Microsoft Teams. It also allows you to integrate other critical functions like SBC (session border control) and call centre technology.
Can I keep my existing Teams numbers, or do I need to port them?
You can run multiple voice services side by side. If you have a Microsoft Calling plan, Direct Routing or even Operator Connect from another provider you can leave that in place and add our service beside it.
If you have numbers with a different supplier that you want to keep, you can port these across. You will need to allow additional time for the numbers to be released from your outgoing carrier to us.
Can I have a mix of number porting and new numbers at the same time?
Yes. We generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.
Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.
What is the minimum number of Operator Connect users I can order?
The current minimum order is 20 users, with a minimum of 10 users per site.
Which license do I need to unlock Operator Connect?
Operator Connect is an option in Microsoft’s cloud calling portfolio for you to migrate your existing telephony to Teams. To make external PSTN calls from within your Teams tenant across our voice network via Operator Connect, each user you want to assign a phone number in Teams will need access to Microsoft Teams and a Teams Phone System license.
All the connectivity and infrastructure is managed by ourselves as a cloud service to you. But remember, you’ll need Microsoft Teams with an E1, E3, Plus Phone System add-on license or an E5 License which automatically includes the Phone System License.
The bare minimum requirements to use Operator Connect are:
Agreement with an Operator Connect provider like us.
How quickly can I deploy Operator Connect in my organisation?
We can deploy Operator Connect within days, but this does depend on the country and whether you prefer a new set of phone numbers, or to port your existing ones over to us.
We will work with you to get you up and running as soon as possible, but please note deployment is likely to take longer when we need to port phone numbers.
Which countries is your Operator Connect service available in?
Our service is currently available in 20 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, and the United Kingdom.
Can I add advanced call recording to my service?
Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.
Terms and conditions
Pricing
Prices exclude VAT or any other tax. The monthly price shown will increase by 6% from 1 April each year. Subject to credit check, business registration and a minimum term. See bt.com/terms for full T&Cs.
