Understand AI

Discover where AI could help your business, starting with the everyday challenges you face, with short videos that make AI easier to understand.

Practical answers to your AI questions

Not sure where AI could fit into your business? Our Asked & Answered video series brings together expert advice to help you understand the opportunities, make informed decisions and take your next step with AI.

Asked & answered

Where will AI actually save us time or make us money?

In this quick explainer, Millie Zah, Head of Product, Cyber Security, BT Business, looks at where AI could make a difference to your business, helping you identify opportunities to improve productivity and create value.

07 October 2026

1 min

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How do we get our team using AI properly?

In just a minute, Laura Pocock, Director of People and Culture for BT Business, shares practical ways to understand what successful AI adoption looks like, from shared tasks and peer learning to responsible experimentation.

Is it safe for our staff to use AI tools at work?

This short video with Laura Pocock, Director of People and Culture for BT Business, covers the key things to consider when using AI at work, including approved tools, reviewing AI outputs and protecting confidential or customer information.

How can AI improve the experience we give the customer?

Get a quick introduction to how AI can support customer experience, with Millie Zah, Head of Product, Cyber Security, BT Business, using AI receptionists as one example of how businesses can respond faster and free up time to focus on customers.

More ways to understand AI

Explore where AI could help your business, starting with the everyday challenges you face.

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Insight article

The real cost of a missed enquiry call

Every missed enquiry is a potential missed opportunity. Discover the hidden cost of unanswered calls and the practical steps businesses can take to reduce them.

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Report

Research Report: The AI Opportunity for Small Business

Discover findings from BT and Small Business Britain's 2025 survey of 2,000+ UK small businesses, including AI adoption trends, barriers and opportunities.

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Assessment

Should I use AI for this task? The two-minute test

Not sure whether AI can help? Answer three quick questions and get a personalised recommendation in under two minutes.