AI Adoption Hub

Whether you're just getting started or looking to do more with AI, you'll find practical guidance to help you move forward with confidence.

Explore expert advice, ready-made prompts, security guidance and real-world examples to learn where AI can help your business, build new skills and support growth.

Understand AI

See where AI can save time and drive growth. Start with your everyday challenges.

Asked & answered

Where will AI actually save us time or make us money?

Millie Zah explains where the biggest AI productivity gains often come from.
07 October 2026
1 min

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How do we get our team using AI properly?

Laura Pocock, Director of People and Culture for BT Business, shares practical ways to drive AI adoption in your business. Through shared tasks and peer learning, teams can build confidence and skills and learn how to use AI responsibly. Her top tip: create space to test, learn, and improve.

Is it safe for our staff to use AI tools at work?

Laura Pocock, Director of People and Culture, BT Business, explains how good AI governance helps teams use AI safely and confidently. Use approved tools, review AI outputs and keep confidential or customer information protected.

How can AI improve the experience we give the customer?

Millie Zah, Head of Product, Cyber Security, BT Business, explains how an AI receptionist can help businesses respond faster and improve customer experience. By handling calls and enquiries promptly, it frees teams to focus on more complex customer needs.

More ways to understand AI

Explore how AI can save time and drive growth. Starting with your everyday challenges.

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Insight article

The real cost of a missed enquiry call​

Every missed enquiry is a potential missed opportunity. Discover the hidden cost of unanswered calls and the practical steps businesses can take to reduce them.​

Report

Research Report: The AI Opportunity for Small Business

Discover findings from BT and Small Business Britain's 2025 survey of 2,000+ UK small businesses, including AI adoption trends, barriers and opportunities.
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Assessment

Should I use AI for this task? The two-minute test

Not sure whether AI can help? Answer three quick questions and get a personalised recommendation in under two minutes.

Build AI skills

Ready to put AI to work? Build AI skills and confidence with practical resources and expert training.
 

Get more from your AI prompts

Discover simple ways to make your prompts clearer, more specific and more effective.

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Reusable AI Prompts for every first draft

A reusable AI brief can help everyone in your business create more consistent first drafts that sound like your business. Here’s how to build one in five simple steps.

Use AI prompts to find previous work faster with

The answer may already exist, but finding it isn’t always easy. An approved AI tool can search your files and find the original, helping you respond faster and more consistently. Here’s how to set it up in five steps.

The AI shortcut to better client meetings

AI can turn your notes into a consistent meeting brief, covering what’s happened, what’s outstanding and what needs a decision. Here’s how to set it up.

Ready to put AI to work?

Build AI skills and confidence with practical resources and expert training.

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Webinar

AI: From curiosity to competitive advantage

Created with Small Business Britain, this session will help you understand where AI can make a difference, save time and build confidence using new tools.
Get practical advice from BT AI expert Detlef Nauck and real-world insights from business owner Michelle Scicluna.

Webinar

Practical ways to use AI to simplify life as a small business owner

Deen from BT explores how small businesses can use AI to save time, reduce admin and get more done every day.  
Watch to discover practical tips, real-world examples and simple ways to use AI across marketing, planning, customer service and more, helping you work smarter and focus on growing your business.

Get more from AI

business people motorcyle shop working on photography

Considering an AI receptionist? Here’s what it could do for your business – and what you can do to get the most out of it.

Getting AI Receptionist right for your business

Secure AI

Make smarter AI decisions with expert guidance on choosing secure tools and staying in control.

Using AI with confidence

A practical guide to using AI securely, protecting data and managing risk as your business grows.

Practical AI guardrails for SMEs

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Guide

12 questions to ask any AI vendor

This practical guide outlines 12 essential questions to help you assess potential suppliers, covering everything from data security and compliance to pricing, support and accountability. You'll also learn what warning signs to look for when evaluating responses.
Whether you're exploring AI for the first time or comparing providers, use this checklist to make more informed decisions and choose a supplier you can trust.

Guide

How to future-proof your business for AI cyber threats

For small and medium-sized businesses, cyber security threats are on the rise. In this guide, created in association with Be the Business, learn practical strategies to safeguard your organisation against emerging technology risks and real-world cyber threats.

Grow with AI

Understand see how businesses like yours are using AI to save time, work smarter and grow.

How BT’s AI Receptionist gave a law firm more time for the calls that matter

One receptionist, six areas of law and a busy phone line. AI Receptionist from BT now handles the routine calls, in and out of hours.

Law Firm: AI Receptionist case study

Boosting productivity with AI

Jamie, founder of Presto Coffee, explains how AI prompts have become a game changer in daily operations. Learn how they use AI to automate routine tasks, streamline processes, and free up time for decision-making.

Find out how Presto Coffee uses AI to save time and boost productivity

Why BT to understand, grow and build AI

AI that works for your business

Reduce missed opportunities, respond faster and save time. BT combines AI with the networks, phone systems and security services you already rely on.

Security built in

Use AI with confidence. We help you protect your people, devices and data, with security expertise that supports businesses across their networks, devices and cloud applications.

Support from the start

Get more than AI solutions. Our free AI Adoption Hub gives you practical guidance to help you identify opportunities, use AI responsibly and take the next step with confidence.

You might be interested in

Small business owner talking with customer

AI Receptionist from BT helps you capture more opportunities by answering calls, routing enquiries and booking appointments, even when you're busy.

Find out how it could support your business.

Explore AI Receptionist